Associate Customer Support Specialist

The Customer Support team is seeking a knowledgeable and customer-focused individual to join our team as an Associate Customer Support Specialist! As an Associate Customer Support Specialist, you will be the first point of contact for our fleet management software, providing basic technical support and product knowledge to our customers. You will play a critical role in ensuring customer satisfaction, resolving complex technical issues, and delivering exceptional support experiences. This position requires a deep understanding of fleet management software, strong problem-solving skills, and the ability to communicate technical concepts effectively. Responsibilities include serving as the primary point of contact for basic technical support and product-related inquiries via phone calls, demonstrating knowledge of fleet management software, and investigating software issues reported by customers. The schedule for this role is Monday through Friday from either 10am-7pm CT, 11am-8pm ET, 9am-6pm MT, or 8am-5pm PT depending on your timezone.