Senior Support Engineer

As a Senior Support Engineer, you'll collaborate with other customer-facing teams to lend technical expertise and partner with engineering to clearly communicate issues and assess priority. You’re comfortable working independently and proactively driving results. You’ll lean on your programming skills to improve efficiency and develop innovative solutions for both customers and colleagues. Reporting directly to the Global Manager of Support Engineering, you will have the opportunity to make a huge impact in an ever-changing, supportive, and flexible working environment that prioritizes personalized growth. In a typical day, you might: Support customers via email in Zendesk and host video calls, answer customers’ questions about Fullstory, write code and leverage APIs to build new or improve existing support tools, thoughtfully assess and incorporate AI solutions, and collaborate closely with engineering teams.