Manager, Customer Experience

Caredx

Remote regions

US

Salary range

$110,000–$137,000/yr

Benefits

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Role Overview:

  • Lead and develop a high-performing Clinical Liaison team.
  • Maintain direct customer-facing responsibilities with priority centers.
  • Provide coaching using the PACE model and ensure consistent practices.

Qualifications:

  • Bachelor’s degree required; RN required.
  • 7+ years experience in Bone Marrow/Transplant; 3+ years management preferred.
  • Specialty certification (e.g., BMTCN) preferred; strong analytical skills.

Additional Details:

  • Competitive base salary and incentive compensation.
  • Health and welfare benefits including gym reimbursement.
  • 401(k) savings plan match and Employee Stock Purchase Plan.

Caredx

CareDx is a precision medicine company focused on transplant patient solutions, offering products, testing, and digital healthcare along the patient journey. It is a leading provider of genomics-based information for transplant patients, with a mission to improve the lives of organ transplant patients worldwide.

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