Provide clinical liaison support to transplant centers, patients, and healthcare providers for CareDx diagnostic services.
Educate providers on workflows and integrate CareDx transplant services into their processes.
Manage patient blood draw logistics, resolve inquiries, and ensure compliance with HIPAA, CLIA, and FDA regulations.
CareDx is a precision medicine diagnostics company advancing care in transplant, specialty oncology, and cell therapy through molecular diagnostics and digital health solutions. Every employee contributes to innovations that help transform patient care and improve lives.
Oversee contracted patient support agents and develop SOPs for reimbursement programs.
Liaise with cross-functional teams to resolve complex reimbursement issues and ensure training.
Manage patient and provider program issues, audits, and data analytics for continuous improvement.
Iovance Biotherapeutics is the global leader in innovating, developing, and delivering tumor infiltrating lymphocyte (TIL) cell therapies for patients with solid tumors. The company operates as an end-to-end cell therapy company with U.S.-based manufacturing scaled to serve thousands of cancer patients worldwide each year.
Lead and coach a team of more than 50 direct and indirect reports to ensure strong service performance and professional development.
Oversee daily patient service center operations, ensuring compliance with SLAs, industry regulations, and privacy requirements.
Monitor KPIs, analyze operational data, and implement improvements to enhance efficiency, service quality, and patient experience.
Our partner is a company in the regulated healthcare space, dedicated to delivering efficient and compliant patient support programs. They foster an inclusive, high-performing culture and manage a large team of over 50 direct and indirect reports.
Lead, coach, and develop remote Patient Scheduling and Conversion Specialists to hit team goals.
Monitor KPIs for scheduling, conversion, quality, and patient satisfaction, then implement action plans.
Partner with clinical, training, and quality teams to resolve escalations and improve patient access.
The company delivers hearing healthcare access through a remote patient contact center focused on scheduling and engagement. It is a growing healthcare operations organization that values coaching, continuous improvement, and a patient-first culture.
Lead a team of seven CAEs in the Northeast to drive patient impact through exceptional customer engagement and key account management.
Develop people via coaching, feedback, and career development, translating strategy into purposeful execution.
Manage budgets and resources to maximize patient impact and foster a high-performance culture.
AbbVie discovers and delivers innovative medicines and solutions across immunology, oncology, neuroscience, and aesthetics. It is a global biopharmaceutical company with a culture focused on integrity, innovation, and making a remarkable impact on patients' lives.
Lead, mentor, and develop a diverse team of Customer Success Professionals, driving performance and growth.
Develop and implement data-based strategies to improve customer satisfaction, retention, and expansion.
Analyze customer data and health trends to proactively mitigate churn risks and identify product improvements.
Propelus simplifies workforce compliance management across healthcare, empowering millions of professionals, employers, and regulators with innovative technology. As a trusted leader for over 20 years, they deliver seamless compliance solutions and have been recognized as a Best Place to Work, fostering a culture of diversity and inclusion.
Determine growth clients and collaborate with field sales team to achieve goals.
Provide superior customer service and support to hospitals via regular calls and marketing coordination.
Utilize CRM and software systems to analyze data, identify opportunities, and maintain records.
Antech is a leader in veterinary diagnostics, focused on pet health and part of Mars Science & Diagnostics. The company has a diverse team committed to growth and development, with a culture centered on the Five Principles.
Supervise a team of Trial Experience Managers focused on solving customer issues and achieving high customer satisfaction.
Identify and implement process improvements and automation-driven solutions to boost team efficiency and engagement.
Measure and analyze KPIs, conduct performance conversations, and develop strategies to optimize trial-to-paid conversions.
HighLevel is an AI-powered business operating system that helps agencies, entrepreneurs, and SMBs build, automate, and scale. With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership.
Own the Field Excellence operating model nationally, including cadence, standards, tools, and escalation protocols.
Serve as the single operational partner to the VP Sales, managing territory, IC questions, and business review preparation.
Manage and develop two Directors of Field Excellence and ensure launch readiness across all geographies.
Summit Therapeutics is a biopharmaceutical oncology company focused on improving quality of life and resolving serious unmet medical needs through clinical studies. The company is building its commercial infrastructure for a first US launch, with a mission-driven culture emphasizing integrity, collaboration, and commitment to people.
Build and maintain a network of specialist consultants and physicians to refer patients to clinical studies.
Identify opportunities to expand the local physician database and increase practices working with Care Access.
Maintain strong relationships with physicians and ensure high-quality customer service across the region.
Care Access brings clinical research and health services directly to communities through hundreds of locations and mobile clinics. They are dedicated to making the future of health better and more accessible for all.
Lead operational strategy for patient experience, including workforce planning, service performance, and continuous improvement.
Direct cross-functional teams to ensure scalable, high-quality service delivery aligned with organizational goals.
Oversee KPIs, quality assurance, and root-cause analysis to drive measurable patient and business outcomes.
AffirmedRx improves healthcare outcomes by bringing clarity, integrity, and trust to pharmacy benefit management. The company is a growing organization committed to making pharmacy benefits easy and accessible, with a culture focused on doing what's right and improving lives.
Lead and mentor a team of Customer Success Managers to drive retention and expansion.
Build scalable processes and optimize the end-to-end customer lifecycle.
Partner with Sales, Product, and other teams to advocate for customer needs.
Oura is a health technology company that creates smart rings and an app to help users track sleep, activity, and readiness. The company is growing quickly, values employee well-being, and offers a collaborative culture with offices in San Francisco, San Diego, and Los Angeles.
Lead a centralized team of Data Coordinators to ensure accurate, timely, and complete clinical research data.
Manage workload, quality, and compliance for data activities across the Care Access site network.
Partner with clinical operations, sponsors, and CROs to resolve data issues and improve processes.
Care Access brings clinical research and health services directly to communities through hundreds of research locations and mobile clinics. They are dedicated to making health care more accessible and put people at the heart of medical progress.
Provide outstanding customer service and support operational execution to ensure service levels achieved.
Manage customer account activity including order fulfillment, backorders, and resolving questions.
Collaborate cross-functionally with Commercial, Finance, Supply Chain, and Operations teams.
Cardinal Health is a distributor of pharmaceuticals, a global manufacturer and distributor of medical products, and a provider of performance data for healthcare facilities. With over 50 years of history, it operates globally and aims to address healthcare challenges.