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US

  • Provide outstanding customer service and support operational execution to ensure service levels achieved.
  • Manage customer account activity including order fulfillment, backorders, and resolving questions.
  • Collaborate cross-functionally with Commercial, Finance, Supply Chain, and Operations teams.

MS Office Communication Attention To Detail Customer Service Organizational Skills

20 jobs similar to Senior Representative, Customer Service Operations

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$55,000–$65,000/yr
US

  • Drive referral growth and build strong partnerships with physician practices and providers in the Collaborative Care Program.
  • Manage a regular cadence of account meetings to review enrollment, performance, and satisfaction while developing contingency plans.
  • Collaborate with clinical operations and serve as a liaison between providers and Mindoula to escalate concerns and support the referral process.

Mindoula is a behavioral health company that provides case and care management supported by technology such as a mobile engagement app, proprietary psychometrics, and predictive analytics. The company is expanding rapidly across multiple states and focuses on delivering Collaborative Care programs in partnership with primary care and specialty physician groups.

$175,000–$198,000/yr

  • Serve as the lead architectural voice for luxury residential, private club, and mixed-use developments from acquisition through delivery.
  • Guide architectural direction with project teams and outside architects, advising executive leadership on design decisions at critical milestones.
  • Develop and maintain architectural standards while partnering with cross-functional teams to balance design with operational performance.

Discovery Land Company is a U.S.-based real estate developer and operator of private residential communities with a world-renowned portfolio. It fosters a family-like culture focused on quality and service, creating one-of-a-kind environments for individuals and families.

US Unlimited PTO

  • Drive revenue growth by acquiring new commercial customers and managing an assigned US territory.
  • Build and execute territory and channel partner strategies to generate pipeline and accelerate customer acquisition.
  • Manage the full sales cycle through consultative selling, pipeline forecasting, and closing while consistently exceeding quotas.

A global SaaS business specializing in digital document productivity solutions, helping organizations modernize workflows and improve information security. The company operates in a remote-first environment with a focus on employee well-being, flexibility, and career development.

$50,000–$86,000/yr
US

  • Own the account from handoff to onboarding, ensuring customers see early results quickly.
  • Monitor account health and proactively engage with customers to prevent churn and maintain goodwill.
  • Drive expansion by growing accounts into new markets and increasing budgets once core concerns are resolved.

Property Leads delivers high-quality, motivated seller leads to real estate investors and is expanding into home services. It is a small, data-driven start-up that participated in 50% of off-market home sales in the last 12 months, with a culture focused on results and mutual growth.

Brazil Unlimited PTO 12w maternity 12w paternity

  • Manage the full enterprise sales cycle from prospecting to close, building trusted relationships with senior decision-makers.
  • Lead consultative discovery sessions and present AI-powered analytics solutions that address complex data challenges.
  • Partner with Product, Engineering, Marketing, and Customer Success to drive revenue and ensure client success.

This company provides an AI-powered analytics platform that helps enterprise organizations unlock value from data. A remote-first SaaS environment, the company emphasizes empathy, collaboration, and continuous growth with a focus on belonging.

US

  • Lead mechanical HVAC design for data centers and other mission-critical facilities from concept through construction.
  • Serve as the responsible licensed engineer and review calculations, equipment selections, drawings, and specifications.
  • Mentor and develop supporting engineers while taking ownership of technical quality and project deliverables.

Critical Facility Group is an MEP consulting and owner's project management firm specializing in data centers and mission-critical facilities. It is a remote-first team of experienced professionals who value technical excellence, ownership, and collaboration.

EMEA

  • Design and build Clay pipelines, enrichment workflows, and AI agents to surface the right accounts to sales and SDRs.
  • Own the GTM stack for EMEA, including Salesforce workflows and integrations with HubSpot, Notion, and Slack.
  • Maintain data quality through repeatable processes and handle the RevOps ticket queue during EMEA hours.

Vcluster Labs is the #1 platform for AI infrastructure, trusted by the fastest-growing AI cloud builders. Backed by over $28M from top-tier investors like Khosla Ventures, we're a remote-first team of 40+ engineers powering over 100,000 GPUs and 1 million CPUs across 50+ AI clouds and Fortune 500 companies.

$300,000–$500,000/yr
North America 4w PTO 16w maternity 12w paternity

  • Lead a book of debt mandates from IOI through close as the primary negotiator and senior execution lead.
  • Own transaction velocity and close rates across your deal book, contributing directly to revenue and P&L targets.
  • Author credit memos and pricing recommendations, presenting transactions to Credit Committee with rigorous credit analysis.

Crux is the capital platform for the clean economy, modernizing capital raising and deployment for clean energy and critical infrastructure. The team is composed of experts across energy, tax, finance, policy, and tech, with a remote-first, high-growth culture and backing from top investors.

$60,000–$85,000/yr
US Unlimited PTO 12w maternity 12w paternity

  • Review borrower scope of work and conduct due diligence via photos and third-party inspections.
  • Analyze construction plans, permits, timelines, budgets, and scoping to assess project feasibility.
  • Collaborate with Valuation, Underwriting, and Risk teams and communicate with clients as a brand ambassador.

Kiavi is one of the nation's largest private lenders to residential real estate investors, using data and technology to provide faster access to capital. The company has grown to over 450 employees and has won numerous awards including Forbes Fintech 50 and Fast Company's Most Innovative Companies.

$85,000–$110,000/yr
US

  • Manage service sales for retrofit (RFE) installations, including refurbishment and modernization of existing equipment.
  • Build strong customer relationships and identify potential projects across FL, GA, AL, MS, LA, and TX.
  • Prepare estimates, proposals, and negotiate terms to close orders while meeting profit and schedule goals.

Munters is a global leader in energy efficient and sustainable air treatment solutions, serving industries from manufacturing and pharmaceuticals to food and agriculture. The company emphasizes diversity, equity, and inclusion, fostering an innovative and forward-thinking culture.

US

  • Provides exceptional customer service and engagement via telephone.
  • Identifies customer needs and assists them with healthcare related issues through outreach programs.
  • Researches, identifies, and solves problems while verifying eligibility and placing call backs as required.

Carenet Health is a healthcare services company that provides customer engagement and support solutions for health plans and members. The company fosters a collaborative, innovative culture focused on empowering team growth through trust, opportunity, and accountability.

UK

  • Manage Salesforce CRM records, campaign data, and event-related information to ensure accuracy and completeness.
  • Oversee the shared inbox, responding to enquiries and escalating complex issues to relevant team members.
  • Provide operational support across event administration, data quality, and programme coordination.

HelloKindred is a specialist staffing agency focused on marketing, creative, and technology roles, offering flexible talent solutions delivered on-site, remotely, or hybrid. They aim to make work accessible and connect ambitious talent with trusted brands.

US

  • Shape and execute digital acquisition strategies that drive measurable business growth.
  • Optimize customer journeys and translate strategic priorities into actionable roadmaps.
  • Collaborate with engineering, analytics, product, and business stakeholders to deliver successful outcomes.

Jobgether operates an AI-powered job matching platform that quickly and objectively reviews applications against role requirements. The company values fair hiring processes and data privacy, with human judgment guiding final decisions.

India

  • Design, architect, and maintain scalable multi-cloud infrastructure across GCP and AWS using Infrastructure as Code (Terraform).
  • Manage and operate Kubernetes (GKE) clusters in production, ensuring high availability and workload scalability.
  • Build and optimize CI/CD pipelines, automate deployment processes, and enforce cloud security best practices.

HighLevel is an AI-powered business operating system that provides agencies and SMBs with tools to build, automate, and scale their operations. With over 2,000 team members across 10+ countries, the company is a global, remote-first organization that values speed, ownership, and initiative.

EMEA

  • Lead pre-sales strategy for large, multi-site manufacturing accounts across EMEA.
  • Serve as subject matter expert and build quantified business cases.
  • Mentor team members and shape the Large Enterprise Solutions practice.

Redzone helps manufacturers improve productivity and employee engagement through connected worker software. With deployments across 2,000+ plants worldwide, it has a #1 rating on G2 and a collaborative culture focused on people.

Philippines

  • Close sales with warm merchant leads through phone conversations and manage the full process from application to setup.
  • Work a graveyard shift aligned with US hours (11PM-8AM PHT) and conduct calls in English or Tagalog as needed.
  • Collaborate with Yokly and client teams, receiving product and sales training while building a long-term career path.

Yokly connects businesses with remote sales talent, placing independent contractors with US-based clients in fintech and merchant services. The company emphasizes long-term roles, hands-on training, and a supportive culture without ghosting candidates.

North America Europe

  • Manage the end-to-end onboarding lifecycle for institutional and consumer clients, including KYC/KYB and due diligence reviews.
  • Conduct screening (PEP, sanctions, adverse media) and enhanced due diligence, escalating high-risk cases as needed.
  • Support ongoing monitoring, periodic reviews, and regulatory filings to ensure compliance with global AML/CTF requirements.

Dakota is a stablecoin infrastructure platform powering modern financial products through regulated money movement, stablecoin orchestration, and cross-border settlement. We are a remote-first team across North America and Europe, valuing high-quality work, clear thinking, and ownership.

$3,000–$4,500/mo
Latin America

  • Design, build, and maintain data pipelines and analytics solutions in Databricks.
  • Write and optimize SQL and Python code for data processing and analysis.
  • Apply DevOps practices and CI/CD methods to data workflows.

GoFasti is a Talent-as-a-Service platform connecting world-class developers and designers from Latin America with global companies. The company values proactive, communicative professionals and focuses on bridging talent with first-class clients.

$120,000–$175,000/yr
Global Unlimited PTO 13w maternity 13w paternity

  • Own a book of large brand clients, serving as main point of contact from kickoff through renewal.
  • Run onboarding, coach on content strategy, and track program performance against goals.
  • Manage risk, grow accounts, and keep CRM records clean while improving team playbooks.

Stacker helps brands and nonprofit newsrooms get their stories in front of more readers by syndicating content to a network of 3,000+ news publishers. The company is bootstrapped, remote-first, and growing, with a focus on long-term results over short-term wins.