Associate Director, PSC Operations
Benefits
3w PTO
9w maternity
9w paternity
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About the Role:
- Lead and coach a team of more than 50 direct and indirect reports, fostering professional development and strong service performance.
- Oversee daily patient service center operations, ensuring compliance with internal procedures, policies, and SLAs.
- Monitor KPIs, analyze operational results, and identify opportunities to improve efficiency and service quality.
Requirements:
- Bachelor's degree in Life Sciences, Business, Healthcare Administration, or related field required.
- 8–10 years of progressive experience in patient services, pharmaceuticals, or healthcare-related roles.
- Demonstrated leadership experience with ability to inspire teams and work effectively in a matrix environment.
Compensation and Benefits:
- Anticipated annual base salary of $127,000–$218,500, subject to applicable terms and conditions.
- Eligibility for consolidated retirement plan including pension and 401(k) savings plans.
- Vacation: 120 hours per calendar year; 13 paid holidays; parental leave of 480 hours.
Jobgether
Our partner is a company in the regulated healthcare space, dedicated to delivering efficient and compliant patient support programs. They foster an inclusive, high-performing culture and manage a large team of over 50 direct and indirect reports.