Leads daily departmental operations, ensuring fiscal accountability and achievement of revenue goals.
Develops long-term strategies, implements new systems, and improves processes for operational efficiencies.
Monitors, measures, and reports on operational issues, forecasts, and action plans to executive team.
CCS is a chronic care management company addressing healthcare challenges through a human-led, digitally-enabled clinical solution. They are a Great Place to Work-certified organization supporting over 200,000 people nationwide.
Lead and guide Patient Engagement Associates supporting caregivers from enrollment through ongoing engagement.
Conduct one-on-one meetings, manage timekeeping, and provide coaching to drive performance and quality.
Act as an escalation point and analyze data to improve caregiver satisfaction and operational efficiency.
Imagine Pediatrics is a tech-enabled, pediatrician-led medical group reimagining care for children with special health care needs. The company delivers 24/7 virtual-first and in-home medical, behavioral, and social care, guided by values like Children First and One Team.
Oversee contracted patient support agents and develop SOPs for reimbursement programs.
Liaise with cross-functional teams to resolve complex reimbursement issues and ensure training.
Manage patient and provider program issues, audits, and data analytics for continuous improvement.
Iovance Biotherapeutics is the global leader in innovating, developing, and delivering tumor infiltrating lymphocyte (TIL) cell therapies for patients with solid tumors. The company operates as an end-to-end cell therapy company with U.S.-based manufacturing scaled to serve thousands of cancer patients worldwide each year.
Lead, coach, and develop remote Patient Scheduling and Conversion Specialists to hit team goals.
Monitor KPIs for scheduling, conversion, quality, and patient satisfaction, then implement action plans.
Partner with clinical, training, and quality teams to resolve escalations and improve patient access.
The company delivers hearing healthcare access through a remote patient contact center focused on scheduling and engagement. It is a growing healthcare operations organization that values coaching, continuous improvement, and a patient-first culture.
Lead a team of seven CAEs in the Northeast to drive patient impact through exceptional customer engagement and key account management.
Develop people via coaching, feedback, and career development, translating strategy into purposeful execution.
Manage budgets and resources to maximize patient impact and foster a high-performance culture.
AbbVie discovers and delivers innovative medicines and solutions across immunology, oncology, neuroscience, and aesthetics. It is a global biopharmaceutical company with a culture focused on integrity, innovation, and making a remarkable impact on patients' lives.
Own service quality, capacity, and performance across Customer Success and Matching.
Lead and develop managers and individual contributors, setting clear priorities and accountability.
Use customer insights and data to drive process, technology, and automation improvements.
Clever Real Estate is a venture-backed proptech company helping homeowners buy, sell, and manage real estate, saving them thousands in fees. The team has helped over 200,000 homeowners, earned a 4.9 TrustPilot rating, and fosters a culture of ownership, growth, and excellence.
Lead a portfolio of pharma accounts, driving retention, expansion, and revenue growth.
Manage and mentor a team of Client Services Managers, fostering a high-performance culture.
Partner with clients to understand brand strategies and deliver measurable ROI.
Impiricus is the first and only AI-powered HCP Engagement Engine, ethically connecting healthcare professionals to pharma resources. Founded by a physician and a pharma executive, the company is the fastest-growing in North America per Deloitte's 2025 Fast 500 list, guided by a council of 2000+ HCP advisors.
Provide operational leadership for clinical research programs, developing strategies for timelines, enrollment, and risk mitigation.
Manage external budgets up to $200 million and lead cross-functional innovation initiatives for process improvement.
Mentor and develop clinical operations staff, including supervision of 4–15 study managers and up to 30 indirect reports.
AbbVie discovers and delivers innovative medicines and solutions for serious health issues in immunology, oncology, neuroscience, and aesthetics. The company is a large global organization that values integrity, inclusion, and innovation.
Lead operational strategy for patient experience, including workforce planning, service performance, and continuous improvement.
Direct cross-functional teams to ensure scalable, high-quality service delivery aligned with organizational goals.
Oversee KPIs, quality assurance, and root-cause analysis to drive measurable patient and business outcomes.
AffirmedRx improves healthcare outcomes by bringing clarity, integrity, and trust to pharmacy benefit management. The company is a growing organization committed to making pharmacy benefits easy and accessible, with a culture focused on doing what's right and improving lives.
Lead, coach, and develop a team of Admissions/Intake Directors.
Drive patient access and census goals through strategic planning and process improvement.
Serve as liaison between leadership and facilities, ensuring compliance and timely admissions.
Acadia Healthcare provides behavioral health and addiction treatment services across a network of facilities. The organization emphasizes strong leadership, compliance, and improving patient access to care.
Supervise and coach the Outreach & Engagement team to drive patient enrollment and engagement.
Manage daily outreach operations, technology tools, and compliance with HIPAA and TCPA.
Collaborate with clinical, partner success, and oncology clinics to improve care coordination and outcomes.
Colla Health provides behavioral healthcare to cancer patients as an extension of their medical treatment. The company is a venture-backed startup building a world-class team of clinicians, technologists, and healthcare operations builders passionate about improving patients' quality of life.
Own the end-to-end member support strategy, including staffing, AI adoption, and performance metrics.
Lead and coach three Member Support Leads and a team of Representatives to deliver empathetic, timely service.
Partner with clinical, product, engineering, and external partners to resolve escalations and drive improvements.
Foodsmart is a nutrition-driven healthcare platform connecting members to dietitians, personalized care, and food benefits. Serving over 3 million members and backed by TPG's Rise Fund, it values customer-first teamwork and making healthy food accessible.
Lead and develop a team of 8-10 overnight Customer Support Specialists to deliver world-class customer experiences.
Use data and KPIs to drive measurable improvements in satisfaction, quality, productivity, and efficiency.
Own hiring, coaching, and compliance while fostering a culture of accountability and continuous improvement.
Cherry is a fast-growing FinTech that provides a simple, fast, and inclusive Buy Now, Pay Later solution for medical practices. Founded by Stanford entrepreneurs and backed by top investors, the company is fully remote and focused on innovation and exceptional customer experience.
Design and scale clinical programs and workflows to deliver best-in-class outcomes for hundreds of thousands of members.
Partner with clinical, product, and tech teams to take initiatives from pilot to full-scale rollout using rigorous data analysis.
Lead and unblock frontline clinicians through direct and lateral influence, prioritizing high-impact care actions.
Devoted Medical improves the health of older Americans through a data- and AI-powered care platform with world-class clinical and service experiences. Founded in 2017, it's a collaborative, low-ego, high-trust organization focused on speed and tangible results.
Lead day-to-day CX operations, setting performance standards and ensuring high-quality patient support across all channels.
Manage high-stakes escalations and cross-functional issue resolution, partnering with clinical, product, and compliance teams.
Use operational metrics to identify trends, optimize workflows, and drive continuous improvement across the patient journey.
Health-E Commerce operates Patiently, a telehealth platform focused on patient experience. The company promotes a remote-first culture emphasizing professional development and cross-functional collaboration.
Lead and scale a global technical support organization serving manufacturing and industrial technology clients.
Drive AI-powered tools and advanced diagnostics to improve team productivity and streamline operations.
Partner with Product, Engineering, and Customer Success to turn customer insights into product and reliability improvements.
Jobgether uses AI-powered matching to help you find the right job. They operate as a remote-first company with a collaborative, high-growth environment.
Provide outstanding customer service and support operational execution to ensure service levels achieved.
Manage customer account activity including order fulfillment, backorders, and resolving questions.
Collaborate cross-functionally with Commercial, Finance, Supply Chain, and Operations teams.
Cardinal Health is a distributor of pharmaceuticals, a global manufacturer and distributor of medical products, and a provider of performance data for healthcare facilities. With over 50 years of history, it operates globally and aims to address healthcare challenges.
Lead, mentor, and develop a diverse team of Customer Success Professionals, driving performance and growth.
Develop and implement data-based strategies to improve customer satisfaction, retention, and expansion.
Analyze customer data and health trends to proactively mitigate churn risks and identify product improvements.
Propelus simplifies workforce compliance management across healthcare, empowering millions of professionals, employers, and regulators with innovative technology. As a trusted leader for over 20 years, they deliver seamless compliance solutions and have been recognized as a Best Place to Work, fostering a culture of diversity and inclusion.
Drive revenue growth and support sales opportunities for key pharmaceutical accounts as a trusted technical advisor.
Develop and execute strategic account plans, aligning SAS analytics solutions with customer objectives.
Lead customer discovery, workshops, and presentations while coordinating cross-functional teams.
SAS is a leader in data and AI, providing software and services that transform data into intelligence. Recognized globally for its inclusive culture and innovative technologies, it offers a dynamic, fulfilling career with flexibility.
Set the pharmacy operational excellence strategy and lead cross-functional transformation initiatives.
Partner with internal teams and vendors to align priorities and deliver measurable business impact.
Ensure regulatory compliance and build scalable PBM operating models for end-to-end pharmacy experience.
Oscar is a health insurance company built around a full stack technology platform with a focus on serving members. Founded in 2012, it emphasizes authenticity and belonging in its culture.