Lead the Customer and Technical Support teams, owning strategy, headcount, and budget for the support function.
Drive AI-enabled support to make operations more efficient while maintaining an exceptional human-centered experience.
Partner with Product and Engineering to build AI-powered support capabilities specific to healthcare.
Abridge is an AI-powered healthcare platform that turns patient-clinician conversations into structured clinical notes in real-time. We are a growing team of MDs, AI scientists, engineers, and creatives empowering people to make care make more sense.
Lead a global TPA Member Services organization, setting consistent culture, standards, and accountability across onsite and remote sites.
Own service performance, client SLAs, and workforce strategy, including budget, capacity planning, and leader development.
Drive a service transformation roadmap with automation, self-service, workflow improvements, and AI-enabled tools to reduce member effort.
Personify Health created the first and only personalized health platform, combining health plan administration, wellbeing solutions, and care navigation. The company serves employers, health plans, and health systems with a mission-driven team focused on empowering healthier lives.
Lead and develop a team of functional leads across Workforce Management and Quality Assurance.
Own the end-to-end vendor lifecycle, contract structuring, and performance management.
Set the automation roadmap for Service Delivery, forecasting mixed human and automated capacity.
Scan.com is building America's national imaging network, connecting patients, providers, and payers to faster diagnostic imaging. The company has raised over $200m, reached profitability, and is growing 100% year on year with a culture of speed and ownership.
Lead AI-powered support and automation operations in Member Services.
Oversee AI agent performance, governance, and continuous improvement.
Partner with Product, Engineering, and Operations to scale solutions.
Partner company in healthcare is advancing Member Services through AI-powered support and automation. It values innovation, accountability, and remote flexibility, with a focus on measurable operational outcomes.
Support members through email, live chat, and phone with eligibility and billing questions.
Own member issues end-to-end while coordinating with internal teams for resolution.
Use AI tools and share feedback to improve support processes and member experience.
This company provides digital healthcare services for ongoing care. It fosters a remote-first culture that values thoughtful communication, sound judgment, and mission-driven work.
Own the operating model improving AI-agent and human support performance, including building and governing agent operating procedures (AOPs).
Lead teams executing AOP governance, QA cadence, and knowledge management, partnering with Product and Quality Assurance.
Chair cross-functional triage assigning surfaced gaps to owners and due dates, and report on deflection and resolution quality.
Spring Health is a global mental health company on a mission to eliminate every barrier to mental health, using an AI-native platform that delivers personalized support across coaching, therapy, medication management, and specialty care. The company reaches more than 170 million people worldwide through employers, health plans, and partners, and fosters a culture where technology expands the reach, quality, and humanity of care.
Lead and develop a remote team of 8–12 Client Support Coordinators through coaching and clear expectations.
Oversee daily support operations, manage escalations, and drive continuous improvement initiatives.
Leverage performance data and AI-enabled tools to streamline workflows and enhance customer satisfaction.
The company provides personalized customer support across phone, chat, and email, using AI-enabled tools and data science to improve service delivery. It fosters a remote, collaborative culture that values continuous improvement, accountability, and customer-focused decision-making.
Lead end-to-end Tier 1 and Tier 2 contact center operations across Member, Broker, and Provider channels.
Manage a geographically distributed leadership team and build an inclusive, high-accountability remote culture.
Drive performance frameworks, workforce management, and technology strategy to scale service operations.
Oscar is a health insurance company built around a full stack technology platform and a relentless focus on serving members. Oscar fosters an inclusive, high-accountability remote culture and is an equal opportunity employer.
Own the Food Access & Benefits platform roadmap end-to-end, from discovery through launch and iteration.
Partner with Engineering, Operations, and Partnerships to turn complex workflows into scalable products.
Set strategy for the pod, balance client timelines, and shape go-to-market for new services.
Foodsmart is a U.S. Foodcare platform delivering nutrition-driven healthcare through personalized nutrition care and food benefits. It serves 3 million+ members, backed by TPG Rise Fund, to make nutritious food accessible and affordable.
Respond to member questions across email, live chat, and outbound phone — covering eligibility, enrollment, billing, program logistics, and technical troubleshooting
Meet team goals for response time, first-touch resolution, quality assurance, and member satisfaction (CSAT)
Own the member's issue end-to-end — including looping in Care, Implementation, Engineering, or Client Success when a resolution needs their expertise
WellTheory is a digital health company helping people with autoimmune conditions take control of their health through personalized care and nutrition guidance. We're a team of 60+ passionate people who care deeply about helping our members reduce symptoms and live fuller lives.
Develop and oversee quality programs to ensure HIPAA compliance and implement training based on audit trends.
Tune AWS Auto-QA prompts to flag quality and compliance risks while reducing AI hallucination.
Analyze interaction logs via SQL, manage HITL QA workflows, and lead process improvements using Lean/Six Sigma.
Vida is a virtual, personalized obesity care provider that uses evidence-based treatment to help patients manage obesity and related conditions. It is trusted by Fortune 100 companies, major national payers and large providers to enable employees to live their healthiest lives.
Own the operating strategy and performance of Clover Care Services across IHC and CCV.
Build AI-powered workflows for member engagement, scheduling, visit prep, and follow-up.
Develop leaders and grow service capacity while staying close to the field experience.
Clover Health is reinventing health insurance by combining data with human empathy to keep members healthier. The company is a mission-driven, remote-first organization using AI to deliver personalized in-home and telehealth care.
Own daily operations for a Customer Support team across Phone, Email, Live Chat, and SMS, including coverage, queue health, and case quality.
Lead, coach, and develop Support Specialists through 1:1s, real-time coaching, and performance reviews, while serving as final escalation point.
Partner with leadership across Support, Product, and Engineering to improve tooling, routing, and processes, and drive team KPIs with data.
Wrapbook is an AI platform for production finance that helps teams manage payroll, spend, and accounting for film, TV, and commercials. Trusted by major studios and backed by leading investors, the company has a team of 350+.
Act as strategic partner to senior leaders, owning complex calendars, meetings, and communications.
Manage travel, expenses, onboarding, and contracts while leveraging AI tools to streamline workflows.
Serve as gatekeeper and tech liaison, triaging email/Slack and coordinating high-stakes engagements.
Aledade PBC empowers independent primary care practices to thrive in value-based care by creating contracts across health plans. Founded in 2014, it has become the largest network of independent primary care in the country, with a remote-first, collaborative culture.
Lead AI product strategy, portfolio, and multi-year roadmap for Herbalife's digital experiences.
Oversee the end-to-end product lifecycle, from discovery to adoption, partnering with engineering and data teams.
Build and develop a remote-first product team, driving enterprise integrations and responsible AI practices.
Herbalife is a global nutrition company developing AI-enabled digital products and enterprise integrations for employees, distributors, and customers. The company operates as a distributed, product-led organization with a remote-first culture and a focus on responsible innovation.
Own how we measure clinical outcomes across client member populations, including weight loss, A1c, blood pressure, and HEDIS measures.
Own Foodsmart's ROI methodology, translating clinical outcomes into economic value and identifying which member populations we help most.
Represent that methodology directly to payers and external actuarial and consulting firms, defending our approach under real technical scrutiny.
Foodsmart is a leading Foodcare platform in the U.S. that provides personalized clinical nutrition care, behavior change tools, and food benefits to improve health outcomes. The company serves over 3 million members, has secured a $200 million investment from TPG's Rise Fund, and maintains a customer-first, collaborative culture.
Lead and scale customer support for AI-powered wellness and HealthTech products.
Own strategy, team development, and performance metrics across all support channels.
Drive retention and satisfaction by turning support data into actionable insights.
The company creates AI-powered wellness and HealthTech products delivered through a subscription model. It operates as a fast-growing remote-first organization with a multinational team.
Hire and manage a team of Oscar colleagues with direct responsibility for performance management, growth, and development.
Monitor operational KPIs, conduct root-cause analysis, and construct action plans to drive team performance.
Serve as a central communicator by leading team huddles and connecting colleagues to Oscar's mission, vision, and values.
Oscar is a health insurance company built around a full stack technology platform and a relentless focus on serving members. They started in 2012 to create a kind of health insurance company that behaves like a doctor in the family, fostering an inclusive culture where people can be their most authentic selves.
Shape enterprise strategy for provider data quality, governance, and directory accuracy across a nationwide healthcare network.
Lead governance frameworks, auditing programs, and compliance with CMS requirements.
Drive innovation through automation, analytics, and executive stakeholder collaboration.
This role is with a partner company in the healthcare sector, operating a nationwide provider network focused on data quality and governance. The company emphasizes innovation, enterprise-wide transformation, and data-driven decision-making.