Director of Customer Support
Benefits
Unlimited PTO
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Responsibilities:
- Lead transformation of Tier 1 and Tier 2 support teams, establishing operational standards.
- Own support quality, customer effort, and service performance with focus on reducing resolution times.
- Oversee critical incident escalations and executive reviews.
Requirements:
- 8+ years in customer or technical support, preferably in B2B SaaS or hardware-enabled SaaS.
- 4+ years of director-level experience managing teams of 15+.
- 2+ years of experience with SLAs and CSAT metrics.
Benefits:
- Annual salary $146,000 to $183,000 with equity and bonuses.
- Unlimited PTO and flexible remote schedule.
- Retirement savings plan with employer matching.
Jobgether
Jobgether uses AI-powered matching to help you find the right job. They operate as a remote-first company with a collaborative, high-growth environment.