Answer clients’ Crypto DW/ Trading/Consumer/Kraken Desktop questions via text and live support channels (Zendesk/Email/possibly Telegram).
Provide testing and feedback for new trading features before they are released to clients.
Assist in the management of our Consumer, Trading, Futures, Kraken Desktop support team (QA for other specialists, possibly improving training materials, updating confluence articles etc.).
Kraken is a mission-focused company rooted in crypto values, aiming to accelerate the global adoption of crypto so that everyone can achieve financial freedom and inclusion. As a fully remote company, Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space.
Own trader interactions from start to resolution through all of our support channels which include; live chat, phone calls, and Discord.
Use technical ability to master trading platforms, internal tools, and proprietary systems.
Skillfully troubleshoot incoming inquiries, determining severity, and escalating to the appropriate team when necessary.
Topstep is an engaging working environment which ranges from fully remote to hybrid. They foster a culture of collaboration with cameras on during meetings and a robust Slack environment for communication.
Act as Kraken Pro’s primary trading authority across content, events, and public channels
Teach traders how to trade (not just how to use the product)
Build trust through transparent, real-trading analysis
Kraken is a mission-focused company rooted in crypto values, aiming to accelerate the global adoption of crypto. As a fully remote company, they have Krakenites in 70+ countries and are committed to industry-leading security, crypto education, and world-class client support.
Manage a team with overlapping interests in system stability with the existing Operational Resilience incident response team and the exchange product day-to-day operations
Spot, Margin, and Derivatives markets management and “middle-office” support
Be accountable to implement and/or define the right processes and practices across all products
Kraken is a mission-focused company rooted in crypto values. They aim to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. Kraken is a fully remote company with Krakenites in 70+ countries.
Identify and recruit new affiliates with audiences interested in prop trading.
Manage and nurture relationships with top program partners.
Dive into data to identify areas of opportunity and share regular performance updates.
Kraken is committed to accelerating the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. Kraken is a fully remote company with Krakenites in 70+ countries who speak over 50 languages.