Answer clients’ Crypto DW/ Trading/Consumer/Kraken Desktop questions via text and live support channels (Zendesk/Email/possibly Telegram).
Provide testing and feedback for new trading features before they are released to clients.
Assist in the management of our Consumer, Trading, Futures, Kraken Desktop support team (QA for other specialists, possibly improving training materials, updating confluence articles etc.).
Kraken is a mission-focused company rooted in crypto values, aiming to accelerate the global adoption of crypto so that everyone can achieve financial freedom and inclusion. As a fully remote company, Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space.
Identify and recruit new affiliates with audiences interested in prop trading.
Manage and nurture relationships with top program partners.
Dive into data to identify areas of opportunity and share regular performance updates.
Kraken is committed to accelerating the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. Kraken is a fully remote company with Krakenites in 70+ countries who speak over 50 languages.
Provide real-time support to traders via chat, email, and community channels
Assist traders with questions related to evaluations, account rules, payouts, and platform functionality
Help troubleshoot common platform issues and guide users through solutions
Tradeify Crypto is a rapidly growing cryptocurrency proprietary trading firm built to empower traders with access to capital, cutting-edge tools, and a high-performance trading ecosystem. They aim to create the most trader-centric platform in crypto, combining capital access, advanced technology, education, and community.
Manage a team with overlapping interests in system stability with the existing Operational Resilience incident response team and the exchange product day-to-day operations
Spot, Margin, and Derivatives markets management and “middle-office” support
Be accountable to implement and/or define the right processes and practices across all products
Kraken is a mission-focused company rooted in crypto values. They aim to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. Kraken is a fully remote company with Krakenites in 70+ countries.
Deliver consistent, high-quality service to HNWI clients worldwide, building and nurturing trusted relationships through exceptional account management.
Drive KPIs across revenue, trading volume, and assets on platform through rigorous, data-driven analysis and proactive strategy execution.
Partner with product, marketing, and client service teams to champion new efforts that drive private client growth and loyalty.
Kraken is committed to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. It is a fully remote company with Krakenites in 70+ countries who speak over 50 languages and is committed to industry-leading security, crypto education, and world-class client support.
Assume ownership of the prediction markets and event-based contracts product roadmap, functional design and competitive strategy.
Lead relevant working groups including front-end applications and APIs from ideation to product launch.
Work closely with Engineering, Design, Operations, Compliance and other product managers to manage priorities within the working group.
Kraken is a mission-focused company rooted in crypto values that aims to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. They are a fully remote company with Krakenites in 70+ countries who speak over 50 languages.
Develop marketing strategies to bolster Kraken’s market share in region.
Grow new users in-region and improve performance across their customer lifecycle.
Leverage global campaigns, creatives, content, and brand guidelines to localize according to the preferences of regional audiences.
Kraken is a mission-focused company rooted in crypto values. They aim to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. Kraken is a fully remote company with Krakenites in 70+ countries.
Manage a team of 3-5 individual Treasury Analysts to deliver results for the Treasury Organization and wider Kraken stakeholders
Manage creation, maintenance, and interpretation of cash flows, loans, interest earnings, target balancing, and other custom treasury forecasting
Collaborate with treasury and OTC trading analysts to execute crypto trades and fiat foreign exchange transaction for customers and internal hedging
Kraken is a mission-focused company rooted in crypto values that aims to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. As a fully remote company, Kraken has Krakenites in 70+ countries who speak over 50 languages.
Build and evolve Kraken’s financial risk frameworks covering counterparty risk, treasury risk, payment rails, and crypto market structure.
Partner with product and engineering teams to evaluate and shape new products before launch.
Build scenario frameworks to model extreme crypto market conditions.
Kraken's mission is to accelerate the global adoption of crypto so that everyone can achieve financial freedom and financial inclusion. For more than a decade, Kraken has built one of the most trusted and secure platforms in the industry and has Krakenites in 70+ countries who speak over 50 languages.
Design risk frameworks governing spot, derivatives, options, and OTC trading.
Define exposure limits, position controls, and escalation frameworks for trading activities.
Build and improve market risk analytics including VaR, stress testing, and scenario analysis.
Kraken is a mission-focused company rooted in crypto values, aiming to accelerate the global adoption of crypto for financial freedom and inclusion. As a fully remote company with Krakenites in 70+ countries, they develop premium crypto products for experienced traders and newcomers.
Own the end-to-end lifecycle of major product areas.
Define and maintain a clear product strategy and roadmap.
Lead discovery and definition: user research, problem framing, requirements gathering, and writing product specs.
Moonshot is the “Robinhood for DeFi”—an iOS and Android app that lets anyone trade cryptocurrencies on-chain through a user-friendly interface. Since Moonshot launched in July 2024, it has attracted 2M+ users as a lean team of passionate self-starters.