Director of Customer Development

Responsibilities:

• Establish and nurture President/Provost/C-level relationships built on trust, developing customer champions and identifying key stakeholders.
• Negotiate renewal contracts to maximize growth and term length, including upsells for additional products and services.
• Manage KPIs and contract data in Salesforce, including customer health scores, meeting notes, and renewal commitments.

Requirements:

• Bachelor’s degree or higher with minimum 12 years of relevant professional work experience in EdTech or higher education.
• Comfort preparing and delivering formal executive business reviews to senior-level executives (AVP/VP/C-suite).
• Ability to work effectively against timelines while juggling 15-20 accounts and their needs simultaneously.

Perks:

• Competitive salary with full benefits including paid medical, dental, vision, and 401k match.
• 100% remote work environment with the ability to work from anywhere, requiring availability during U.S. business hours.
• Unlimited, flexible PTO with every other Friday off and a monthly stipend for home office, professional development, or wellness.