Job Description
As a Technical Account Manager (TAM), you will be responsible for working with new and existing clients to ensure that they are successful with Ping solutions. As part of the companyβs Global Support Organization, you will work with a variety of cross functional teams at Ping to ensure a clientβs journey from purchase to production is smooth and well managed. You will partner with the customer to ensure each customer is fully optimized on their existing deployed solutions.
You will provide clients with technical recommendations and best practices for Ping solutions based on their identity and security needs. Facilitate visibility into companyβs product roadmap to help educate and engage customers. Assist with over-the-shoulder configuration help on features and flows. Coordinate and conduct business reviews with customer leadership to highlight success against goals/performance. Assistance in planning, strategizing roll-outs and upgrades for platform adoption by the customer. Provide customers with ad-hoc training to help build the skills in the 'most needed' areas. Engage in the escalation and priority of support tickets created by clients in the program as needed. Provide product demonstrations of Ping technologies. Coordinate with other Ping Identity teams β including Support, Engineering and Product Management teams β to ensure customer needs are being addressed and resolved. Provide feedback to Product Management for future products or enhancements based on trends and requirements. Occasional availability during off-hours to act as a liaison or escalation point of contact due to your customers upgrade or critical implementation of Ping products. Manage ongoing customer needs effectively to ultimately drive high customer retention and loyalty.
About Ping Identity
Ping Identity provides secure and seamless digital experiences for all users, offering an intelligent cloud identity platform for frictionless and secure interactions.