Manager, Certifications

Job Responsibilities:

• Direct, mentor, and scale a remote team of Certification Specialists, managing daily shift schedules, proctoring assignments, and grading audits.
• Build and continuously improve scalable systems, workflows, and quality controls for the certification program.
• Identify opportunities to improve certification adoption, candidate success, operational scalability, and community engagement.

Qualifications:

• 8+ years of experience overall with 5+ years in customer training, customer success, or certification operations for technical products.
• 2+ years of direct experience managing a remote team and 1+ years of hands-on experience using HighLevel.
• Deep familiarity with online learning management systems (LMS) and proctoring/scheduling software suites.

Leadership Expectations:

• Strong leadership, coaching, and people-management skills with a track record of leading remote teams.
• Robust conflict resolution and decision-making skills to handle disputes, technical failures, and testing integrity incidents.
• Self-motivated and able to work independently during CST hours while managing a team based in the Philippines and India.