Lead and manage a team of Credentialing Specialists and Operational Analysts to ensure timely and accurate credentialing file processing.
Oversee credentialing workflows to ensure compliance with NCQA guidelines, state regulatory requirements, and client-specific policies.
Partner with internal stakeholders to resolve escalations, streamline workflows, and improve operational outcomes.
CertifyOS is building the data infrastructure that powers modern healthcare. They value authenticity, accountability, collaboration, results, and openness to feedback, fostering a high-ownership team focused on solving real infrastructure problems.
Perform day-to-day functions within the LMS such as maintaining the user database and assigning learning modules.
Provide technical support to the project, regional teams, and regional end-users, resolving technical queries.
Build and maintain strong relationships with stakeholders within your region.
IVC Evidensia is the UK and Europe’s leading veterinary care group, made up of over 900 practices and referral hospitals, united by a shared purpose of happier animals, happier owners. They support their people to make more impact, access more career opportunities, and play an active role in their local and professional communities.
Lead, mentor, and motivate a team of Virtual Assistants to maximize productivity and performance.
Conduct regular performance reviews, coaching sessions, and provide actionable feedback.
Develop and implement training programs, SOPs, and performance improvement plans.
OurAssistants connects property management and service-based businesses with virtual professionals. They specialize in supporting accounting, operations, and back-office roles for U.S.-based clients while fostering a collaborative and growth-driven remote environment.
Handle inbound client contacts across phone, email, and chat
Monitor live call center queues and maintain service level expectations
Coach agents in real time and assist with escalations
The company helps clients navigate service animal and emotional support animal programs through documentation processes. They value supporting people and their animals.
Proactively support the Turnitin product line via primarily email, (sometimes phone & live chat), ensuring problem resolution, system access, and optimal system performance.
Coordinate closely with Engineering and Product Management on all product issues & releases.
Develop positive customer and cultural relations.
Turnitin is a recognized innovator in global education, partnering with educators and institutions to develop learning integrity solutions. They have over 16,000 academic institutions, publishers, and corporations using their services in more than 185 countries.
Support ~30 Learners in virtual training programs, attending all live lectures.
Provide synchronous and asynchronous support to learners, ensuring their comprehension of program content.
Grade Learner submissions and provide thoughtful feedback to the Correlation One team.
Correlation One provides AI and data workforce development programs globally, training over 500,000 professionals across 11 countries. We are the largest training provider for Amazon Career Choice and partner with enterprises and government agencies to close skills gaps.
Lead a multi-team product area, owning objectives and engineering plans that deliver company priorities.
Develop engineering managers through coaching, feedback, and setting high standards for engineering practices.
Drive technical excellence across the area, ensuring reliable systems and cross-functional partnership with PM and Design.
ClassDojo aims to give every child an education they love by building a communication network used in most US schools and globally. They are a small, high-talent-density team from leading tech companies, valuing ownership, speed, and thoughtful decision-making.
Lead, mentor, and coach a team of Customer Success Managers, ensuring they deliver exceptional customer experiences.
Monitor and analyze team performance metrics to drive consistent and scalable customer success outcomes.
Communicate effectively, present ideas, and build partnerships with contacts both inside and outside your immediate area of expertise.
Turnitin is a recognized innovator in global education, partnering with educators and institutions to develop learning integrity solutions. With over 16,000 academic institutions, publishers, and corporations using their services, Turnitin fosters a remote-first culture that prioritizes overall well-being.
Execute and manage in-platform digital adoption initiatives, including user guides and announcements.
Monitor user engagement and learning platform performance, building dashboards to track KPIs.
Design, coordinate, and analyze A/B testing experiments to evaluate messaging and engagement strategies.
Our partner company is a global digital learning environment provider, focusing on subscription-based platforms for training programs. They operate with an international, remote-friendly team and emphasize data-driven decisions and continuous improvement.
Manage, mentor, and develop a team of Technical Support Engineers, fostering a collaborative and high-performing environment.
Lead by example as a player-coach, directly engaging with customers by answering complex technical questions and performing website performance audits.
Serve as a point of escalation, resolving complex or difficult customer interactions in a positive way.
Pressable is a world-class managed WordPress hosting provider specializing in scalable, highly available services for agencies, builders, developers, and businesses. It is part of Automattic, a distributed company with over 1500 employees globally, and fosters a culture of collaboration and innovation.
Administer and serve as internal expert for Agilix Buzz LMS, managing system functionality, user access, and integrations.
Lead large-scale LMS projects, document processes, and surface insights to support organizational decisions.
Troubleshoot issues, create analytics reports, and train staff on best practices.
Learning Network is a growing, innovative, and customer-centric educational services company bringing innovative education to thousands of students. They seek creative and tenacious individuals who value service, relationships, and hard work in a supportive community.
Lead Customer Success Managers and oversee a portfolio of partnerships and scaled segments.
Build a unified 'Account Health' framework for every customer.
Professionalize CS operations to drive global retention through repeatable, data-driven playbooks.
Steer offers a suite of software tools for today's automotive repair shop, combining software tools needed to run a profitable shop into one platform. The company prides itself on innovation and approximately employs between 51-200 employees.
Own the full revenue engine, including pipeline generation, sales execution, client onboarding, service delivery quality, and customer retention.
Lead and manage a distributed global team across multiple time zones, ensuring clear KPIs and consistent performance accountability.
Drive MRR growth by coordinating sales efforts, optimizing conversion rates, and personally supporting high-value deal closures when required.
Jobgether uses an AI-powered matching process to ensure candidate applications are reviewed quickly, objectively, and fairly. They assist the recruitment team but do not replace human judgment.
Supervise a team of 10-15 Trust & Safety agents, providing daily direction, support, and accountability.
Review escalated fraud and AML cases, making sound final call decisions ahead of escalation to internal T&S Manager.
Own team-level QA, including regular case audits, calibration sessions, and structured feedback loops for individual agents.
Blockchain.com is a cryptocurrency financial services company. They are seeking a team lead for their Manila-based team, operating with a small, specialist team in a fast-paced environment focused on fraud and AML.
Lead live onboarding and training sessions with customers via video calls, configuring the system in real time based on their workflows.
Work behind the scenes to configure accounts accurately and completely before customers log in, including setting up schedules, rules, forms, and permissions.
Coordinate with Customer Success and other teams to ensure smooth handoffs and that accounts are fully ready for daily operations immediately.
Connecteam is a SaaS platform that helps non-technical, frontline businesses manage their workforce in one place. SD Solutions is a staffing company operating globally, and this role involves delivering customer onboarding and configuration support for Connecteam.
Lead the planning, execution, and delivery of digital marketing & coaching-related projects.
Serve as the primary liaison between internal teams, stakeholders, and clients.
Define project goals, timelines, and deliverables aligned with business and coaching outcomes.
This company appears to focus on digital marketing and coaching. They offer a collaborative, mission-driven team environment and value clarity, purpose, and transformation.
Lead and develop a team of Support Managers overseeing Customer Support Advocates.
Drive performance across a 24/7 support organization, ensuring strong coverage and service quality.
Scale team structures, processes, and staffing models to support business growth.
Justworks helps businesses get off the ground by enabling them to focus on running their business. They solve HR issues and are data-driven, with a supportive, entrepreneurial environment. They value their people and are united by shared goals.
Manage calendars, inboxes, meetings, and recurring workflows.
Coordinate projects, timelines, and team follow-ups.
Build and improve SOPs and operational processes.
Yokly's Operators help businesses stay organized, efficient, and scalable by managing systems, improving workflows, coordinating teams, and keeping projects moving. They offer a supportive and growth-focused environment with long-term career opportunities and international clients.
Lead, train, and manage our in-house data labeling team.
Define, execute, and continuously improve data annotation processes with a very high attention to detail.
Ensure high-quality data outputs and meet rigorous accuracy and consistency standards.
Reducto provides a complete toolkit for handling any workflow by understanding documents the way a human would. They have raised over $100M and partner with hundreds of companies, from leading AI teams to enterprise costumers across FAANG and top trading firms.
Manage, mentor, and develop a team of Technical Support Engineers to foster a collaborative, high-performing environment.
Lead by example as a player-coach, engaging with customers on complex technical issues and performing website audits.
Monitor team performance, develop training programs, and collaborate cross-functionally to drive improvements in customer satisfaction.
Pressable is a managed WordPress hosting provider specializing in scalable services for agencies and businesses. Founded in 2010, the company offers 24/7 expert support and advanced tools, seeking high-caliber candidates for its growing team.