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Delivery Enablement:
- Define the Standard Delivery Playbook covering the entire delivery lifecycle.
- Establish scalable intake, planning, estimation, and release governance processes.
- Develop playbooks, templates, checklists, and documentation to enable repeatable execution.
Financial Performance:
- Own delivery P&L management and forecasting in partnership with Finance.
- Conduct project margin analysis and drive optimization initiatives toward the 25% target.
- Support commercial model development, pricing discipline, and cost management.
Excellence & Transformation:
- Develop delivery competency frameworks and career pathing for all delivery roles.
- Partner with VPs and SVPs on hiring plans, performance management, and team capability building.
- Drive employee engagement and retention within the delivery organization.
League
League, founded in 2014, is the leading healthcare consumer experience (CX) platform, powered by artificial intelligence (AI). They reach more than 63 million people globally, delivering the highest level of personalization in the industry.