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Role Responsibilities:
- Manage client onboarding by leading end-to-end integrations for fraud and compliance products.
- Translate technical requirements into practical solutions and ensure successful deployments through hands-on support.
- Own and maintain technical documentation, including APIs, SDKs, and integration guides.
Project and Client Management:
- Analyze client needs from both technical and functional perspectives to design effective solutions.
- Monitor project quality, manage timelines, mitigate risks, and drive deliverables to completion.
- Build a deep understanding of customer business problems to provide tailored solutions using Sardine's technology.
Technical and Collaboration:
- Utilize expertise in SQL, JSON, APIs, and scripting to support integrations and build internal tools.
- Communicate complex concepts to both technical and non-technical stakeholders.
- Provide product feedback as the primary point of contact between clients and internal teams.
Sardine
Sardine is a leader in fraud prevention and AML compliance, using device intelligence, behavior biometrics, machine learning, and AI to stop identity and payment fraud for over 300 clients worldwide. It is a fast-growing, remote-first company with hubs in major cities and a culture that values performance, extreme ownership, and work-life balance over rigid schedules.