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Responsibilities:
- Provide timely technical assistance on products and services.
- Understand hardware, software, and reagent issues.
- Record information accurately and follow up on outstanding cases.
Additional Responsibilities:
- Promote customer adoption of remote support.
- Monitor instruments via dashboard.
- Assist in proactive analysis to prevent unplanned downtime.
Qualifications:
- Clinical laboratory experience with automated analyzers.
- Minimum 2-3 years of lab practice or field application experience.
- Biomedical engineer, or Bachelor's/Master's in relevant field.
Competencies:
- Excellent problem-solving and communication skills.
- Ability to work in team-oriented environments.
- Adaptability and high initiative.
Abbott
Abbott is dedicated to the power of health, helping people reach their potential for over 135 years. With a global network in 160+ countries, they create diverse health solutions, advancing innovative technologies to enhance lives and promote well-being.