Director, Community Health Worker Workforce
Benefits
Unlimited PTO
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Capacity Modeling & Workforce Planning:
- Define and maintain CHW capacity model, aligning it to plan requirements and operational demand.
- Forecast staffing needs based on growth, plan mix, and utilization.
- Continuously refine assumptions based on real-world performance.
Workforce Allocation & Deployment:
- Assign CHWs to geographies based on demand and coverage needs.
- Manage distribution of CHWs across plan demand within geographies.
- Rebalance workloads within geographies to address capacity issues.
Training & Capability Development:
- Own onboarding and ongoing training for CHWs in partnership with L&D.
- Translate workflow requirements from Payor Operations into training programs.
- Ensure CHWs are able to execute workflows consistently across geographies.
Zócalo Health
Zócalo Health is a tech-enabled, community-oriented primary care organization serving people who have historically been underserved by the one-size-fits-all healthcare system. Founded in 2021, Zócalo Health is backed by leading healthcare and mission-aligned investors and is scaling rapidly across states and populations.