Customer Care Representative

Summary:

• Provide superior customer service to external and internal customers by delivering a seamless experience.
• Build and maintain rapport with customers, earning trust as subject matter experts.

Essential Functions:

• Identify and resolve customer inquiries using active listening and critical thinking for first call resolution.
• Answer inbound phone inquiries timely and accurately, including balances, transfers, and debit card support.
• Promote virtual branch solutions and meet or exceed quality and productivity goals.

Qualifications:

• High School Diploma or equivalent required.
• Previous inbound call center experience and financial services background preferred.
• Strong computer skills and ability to navigate multiple systems.

Work Environment:

• Remote position with a dedicated home office and reliable internet (10 Mbps download, 5 Mbps upload).
• Must reside within 50 miles of Homestead, FL; hours 8:30am-5:15pm EST with rotating Saturday shifts.
• Travel availability required.