Client Engagement Manager

Client Relationship Management:

• Own a portfolio of complex enterprise healthcare accounts, building trusted relationships across operational, clinical, and executive stakeholders.
• Understand each customer's business objectives and proactively provide strategic guidance to meet their needs and expectations.
• Align executive stakeholders through structured engagements (EBRs/QBRs) focused on measurable outcomes, ROI, and roadmap alignment.

Program & Project Leadership:

• Lead large-scale client initiatives end to end, owning timelines, deliverables, and resource allocation for seamless execution.
• Identify, prioritize, and own resolution of internal and customer escalations and project risks across technical, business, and executive stakeholders.
• Partner cross-functionally with Implementation, Operations, GTM, Product, and Engineering teams to align execution with customer priorities.

Process Optimization:

• Analyze customer workflows to surface inefficiencies and operational gaps.
• Implement best practices and process improvements that drive better outcomes for clients and internal teams.
• Continuously seek opportunities to streamline operations and maximize customer value.

Impact & Value Realization:

• Define, track, and communicate key success metrics through clear, executive-level insights.
• Drive adoption and long-term value realization, ensuring solutions are fully embedded and delivering impact well beyond launch.
• Deliver strategic recommendations that align with customer goals and strengthen long-term partnership value.