Enterprise Customer Success Manager

Day-to-day:

• Own the health and success of your customers from go-live through to renewal and expansion
• Proactively engage your clients at the right times to demonstrate value and identify opportunities for growth and advocacy
• Use data insights to track client health, and forecast and mitigate risk of churn

What we're looking for:

• Minimum of 4+ year’s experience as a Customer Success Manager at a SaaS company and have worked with demanding enterprise-size accounts
• Master multitasker and can juggle multiple accounts simultaneously with outstanding attention to detail
• Influence product, success, support, and sales teams to get things done

Why Narvar?:

• We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey
• From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with GameStop, Neiman Marcus, Sonos, Nike, and 1500+ other brands
• We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between