Work directly with clients to ensure press releases are distributed to desired target audiences to drive corporate objectives.
Act as the primary point of contact and product expert, aligning service offerings with client communication needs.
Offer content best practice recommendations to increase engagement and visibility.
Cision is the global leader in consumer and media intelligence, engagement, and communication solutions, serving over 75,000 companies including 84% of the Fortune 500. They are committed to fostering an inclusive environment and have been named a "Top Diversity Employer" for 2021.
Provide customer support for press release distribution, including troubleshooting and monitoring.
Manage newsroom content and escalate technical issues to Product and Engineering teams.
Partner with Customer Support, Success, Product, and Engineering to resolve issues and improve workflows.
Muck Rack is a leading SaaS platform for PR and communications professionals, enabling organizations to build trust and demonstrate earned media value. It is a founder-controlled, fully distributed company with awards for culture from Inc., Quartz, G2, and BuiltIn.
Provide excellent customer service via phone, chat, and email to maintain high customer satisfaction.
Set up and confirm distribution orders, vet content, and counsel clients on additional products.
Educate clients on PR Newswire products, services, and procedures.
Cision is a global leader in consumer and media intelligence, engagement, and communication solutions, providing PR and marketing professionals with tools to excel. With over 75,000 clients including 84% of the Fortune 500, Cision has offices in over 20 countries and fosters an inclusive environment with diversity and equity initiatives.
Write marketing copy and press releases to build brand awareness.
Develop and execute social media strategies to grow audience engagement.
Monitor social media metrics and increase followers across platforms.
A. N. Publishing creates quality digital content for millennial and Gen Z audiences, aiming to inspire and enable them to improve their lives. The company operates multiple digital media brands and is an equal opportunity employer.
Deliver high-quality customer support across web, mobile, browser extension, and newsletter products.
Manage incoming requests across email, app store reviews, and social platforms with strong response quality.
Identify user feedback patterns and collaborate with product and engineering teams to improve the experience.
Ground News is a platform that helps users compare news sources and see every side of the story. It is a small, mission-driven team focused on media bias awareness and critical thinking, with a collaborative culture.