Output client copy in a timely fashion and ensure accurate distribution to correct circuits and circuits.
Proofread and format press releases with strong attention to detail, syntax, and grammar.
Promote a client-focused culture, handle requests, and maintain excellent relationships with internal and external stakeholders.
Cision is a global leader in consumer and media intelligence, engagement, and communication solutions, equipping PR and marketing professionals with tools to excel. The company serves over 75,000 clients, including 84% of the Fortune 500, and fosters an inclusive culture committed to diversity and innovation.
Provide customer support for press release distribution, including troubleshooting and monitoring.
Manage newsroom content and escalate technical issues to Product and Engineering teams.
Partner with Customer Support, Success, Product, and Engineering to resolve issues and improve workflows.
Muck Rack is a leading SaaS platform for PR and communications professionals, enabling organizations to build trust and demonstrate earned media value. It is a founder-controlled, fully distributed company with awards for culture from Inc., Quartz, G2, and BuiltIn.
Create and manage compelling content including blogs, customer stories, and thought leadership pieces to drive awareness and engagement.
Coordinate marketing campaigns, website updates, and brand execution across digital channels to support company growth.
Partner with cross-functional teams and leadership to identify content opportunities and execute marketing priorities.
Conversica is an AI-powered customer engagement company that helps businesses drive revenue and growth. It is a profitable, mid-sized company with a remote-first culture, emphasizing ownership, autonomy, and collaboration.
Provide excellent customer service via phone, chat, and email to maintain high customer satisfaction.
Set up and confirm distribution orders, vet content, and counsel clients on additional products.
Educate clients on PR Newswire products, services, and procedures.
Cision is a global leader in consumer and media intelligence, engagement, and communication solutions, providing PR and marketing professionals with tools to excel. With over 75,000 clients including 84% of the Fortune 500, Cision has offices in over 20 countries and fosters an inclusive environment with diversity and equity initiatives.
Create and refine CX content aligned with Roadie’s voice and style, ensuring clarity, consistency, and strong customer self-service outcomes.
Partner with Product, Marketing, and Legal teams to ensure accurate, up-to-date resources and approvals for external-facing content.
Manage content requests, maintain knowledge bases, and optimize search experience using Salesforce features.
Roadie, a UPS company, is a logistics and delivery platform providing unmatched delivery coverage across 97% of U.S. households. With a network of over 310,000 independent drivers, Roadie offers flexible delivery solutions and a remote-first culture with unlimited PTO.