Distribution Customer Support Specialist

Job Summary:

• The Distribution Customer Support Specialist is the primary point of contact for clients, providing service and resolving issues.
• This role involves educating clients on products and ensuring high satisfaction via phone, chat, and email.

Responsibilities:

• Provide excellent customer service and respond to inquiries efficiently.
• Set up and confirm orders, vet content, and counsel clients on additional solutions.
• Form internal partnerships with other departments to support customer needs.

Qualifications:

• Bachelor’s Degree required with at least 1 year of successful customer service experience.
• Excellent communication and phone handling skills, detail-oriented and goal-driven.
• Ability to multi-task, prioritize, and adapt to high-pressure situations.