Deliver high-quality customer support across web, mobile, browser extension, and newsletter products.
Manage incoming requests across email, app store reviews, and social platforms with strong response quality.
Identify user feedback patterns and collaborate with product and engineering teams to improve the experience.
Ground News is a platform that helps users compare news sources and see every side of the story. It is a small, mission-driven team focused on media bias awareness and critical thinking, with a collaborative culture.
Serve as a primary support liaison between home office teams and field sales representatives, ensuring clear and timely communication.
Coach and train Area Directors on company processes, systems, and best practices through phone and virtual sessions.
Respond to a high volume of inquiries, concerns, and operational questions from both internal teams and clients via phone and email.
Jobgether uses an AI-powered matching process. The system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Execute the firm’s press release process, partnering closely with requestors and the Marketing team from intake through publication.
Draft, edit, and proofread press releases to ensure accuracy, clarity, adherence to firm style, and protection of client confidentiality.
Support reporting and tracking efforts related to media coverage, awards and rankings, communications metrics, and other performance indicators.
Williams Lea, by RRD, delivers world-class business solutions with over 200 years of experience. They specialize in skilled administrative support, document production, presentation design, and marketing and communications services, employing thousands globally across North America, the UK, Europe, and Asia Pacific.
Solving tickets per week across various Remote verticals.
Maintaining productivity standards with high attention to detail and customer advocacy.
Responding promptly to standard tickets via email and live messaging.
Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With core values at heart and a future-focused work culture, the Remote team works tirelessly on ambitious problems, asynchronously, around the world.
Handle approximately 500–600 tickets per week, addressing inquiries from therapists with efficiency and accuracy.
Identify trends or recurring issues and collaborate with internal teams to recommend process improvements or resource updates.
Collaborate with other departments to streamline workflows and enhance the overall therapist experience.
BetterHelp's mission is to remove traditional barriers to therapy and make mental health care more accessible. Founded in 2013, they are now the world’s largest online therapy service with over 30,000 licensed therapists.
Manage and prioritize customer inquiries across support channels, delivering timely resolutions.
Provide hands-on support to community administrators and creators, helping them navigate platform features.
Develop expertise in the platform’s ecosystem to troubleshoot technical and product-related issues.
Jobgether is a platform using AI-powered matching to ensure applications are reviewed fairly. The company connects job seekers with roles, focusing on objectivity and speed in the hiring process.
Ideate and execute thought-leadership programs including media relations, podcasts & events
Create and foster media relationships to drive company coverage
Own Tala’s corporate content: website, blog, social, awards submissions
Tala is an AI-native credit infrastructure provider for the global majority, combining risk intelligence with partners to power credit access. Backed by over $500 million, they've distributed $7 billion to 13 million customers across Africa, Latin America, and Asia. They operate on a remote-first approach with office hubs in Santa Monica, Nairobi, Mexico City, Manila, and Bangalore.
Ensuring content is published accurately, efficiently, and at scale across assigned verticals.
Managing a team of Associates and Senior Associates and owning stakeholder relationships.
Forecasting and managing production capacity, driving monetization execution, and maintaining high publishing quality standards.
Forbes Advisor is a new initiative for consumers under the Forbes Marketplace umbrella that provides journalist- and expert-written insights, news and reviews on all things personal finance, health, business, and everyday life decisions. Marketplace boasts decades of experience across dozens of geographies and teams, including Content, SEO, Business Intelligence, Finance, HR, Marketing, Production, Technology and Sales.
Pitch GiveDirectly programs and research to media and thought leaders.
Cultivate relationships with public intellectuals and content creators.
Maintain internal systems and be the in-team expert on AI-powered tools and automation.
GiveDirectly delivers cash directly to people living in poverty. It is a non-hierarchical culture that supports high ownership and real professional growth; GiveDirectly has delivered more than $1B in cash directly to 2+ million people across 15 countries since 2011.
Drive the Public Benefit Report in the Editorial Manager’s absence.
Translate business, technical, and policy jargon into clear, compelling stories.
Support content development for communications initiatives like events and newsletters.
Nava is a consultancy and public benefit corporation working to make government services simple and effective. Since 2015, federal, state, and local agencies have trusted Nava to help solve highly scrutinized technology modernization challenges. Nava focuses on human-centered design and modern engineering best practices, helping government partners understand user needs and deliver on their missions more effectively.
Lead communications strategy and coaching for a portfolio of 13 independent research organizations, helping scientific founders build media strategies and public voice.
Own Convergent's internal and digital communications including newsletters, website, social media, and vendor management.
Serve as the primary communications resource, curating external vendor networks and ensuring brand consistency across the portfolio.
Convergent Research is a non-profit science studio that pioneers the Focused Research Organization (FRO) model to accelerate breakthrough scientific research. They support 13 active FROs across neuroscience, climate, and biology with an agile, creative, and risk-tolerant culture.
Be the first point of contact for customer questions through email and phone.
Become a product expert and function as a first-level problem solver.
Escalate issues to the appropriate team while maintaining communication with the affected user.
Tremendous is a global platform that enables businesses to send payouts to anyone, anywhere, for free. Trusted by 20,000 organizations, they focus on making work efficient, flexible, and fulfilling within a fully remote, high-documentation, low-meeting culture, allowing more time for personal and professional life.
Supporting the strategic efforts of the POD leader in managing key business accounts.
Managing the collateral feedback and approval process, ensuring customer-facing materials receive required sign-off prior to distribution.
Creating monthly customer-centric content to keep the broader organization apprised of customer updates.
Marqeta is changing the way money moves, offering a card issuing platform with flexibility and control for companies to issue cards, authorize transactions, and manage payment operations in real time. They power well-known brands and aim to unlock equitable financial access for all.
Provide operational support and content creation for integrated campaigns, driving lead generation and pipeline velocity.
Research industry trends and customer needs to craft compelling content strategies.
Monitor campaign performance, supporting dashboards, and share actionable insights with the team.
Buildout is the AI deal engine for CRE brokerages, automating every step from first contact to commission. Trusted by over 50,000 brokers, Buildout powers more profitable deals from lead to close.
Own and evolve Antenna's voice across every channel, managing social media, the monthly newsletter, and the blog content pipeline.
Coordinate with executives, the insights team, and product marketing to keep multiple workstreams moving at once.
Drive content distribution strategy across owned, shared, and paid channels, while expanding to new formats like social video.
Antenna is the leading provider of data and analytics for subscription media services in the U.S., using a proprietary AI-powered approach to connect subscription activities with real consumer viewership. Founded in 2019, Antenna is a small remote-first team supported by top investors, with a culture that values intellectual curiosity and commitment to client service.
Support the migration of manual workflows into automated processes using internal tooling.
Configure automation workflows for content acquisition, validation, tagging, summarization, and delivery.
Monitor and troubleshoot issues related to workflow automation, data quality, and system performance.
Muck Rack is a SaaS platform for public relations and communications professionals. Our mission is to enable organizations to build trust, tell their stories, and demonstrate the value of earned media. The company is founder-controlled, fully distributed, and growing sustainably.
Answer calls and resolve questions, routing to appropriate departments.
Complete documentation in EMR and marketing systems, including initial prescreening.
Schedule new and returning patients and complete follow-up duties.
Pyramid Healthcare provides addiction treatment, mental health recovery, and eating disorder treatment. They focus on client-centered care and offer supportive environments that help patients overcome life’s challenges.
Function as a "solution detective," sitting between cross functional leads, technical teams, and acquisition reps to investigate and resolve host related issues end to end.
Translate complex technical issues into clear, easy to understand summaries and instructions for both internal stakeholders and hosts.
Communicate directly with hosts via email, video call, or Zoom (approximately 25% of your time) to walk them through issues, resolutions, and best practices.
This company is a leading global travel and experiences marketplace. They are looking for a Host Success / Onboarding Specialist to support the AMER acquisitions team for its Experiences product.
Build and manage relationships with creators, agencies, and their representatives.
Lead deal negotiations, balancing Ground News's performance targets with creator expectations.
Track and report on campaign performance and translate data into actionable recommendations.
Ground News is a news comparison platform that helps users compare news sources and read between the lines of media bias. They aim to provide a better way to stay informed and open-minded, supported by reader subscriptions.
Troubleshoot customer issues using internal & external documentation, various tools, and other resources.
Become Smartsheet Product Certified and work with customers through email, phone, and chat.
Partner with leaders to meet or exceed performance goals in areas like customer satisfaction, quality assurance, and attendance.
Smartsheet has helped people and teams achieve since its founding over 20 years ago. They empower teams to automate the manual, uncover insights, and scale smarter, creating space to think big, take action, and unlock the kind of work that truly matters.