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HRIS INTEGRATIONS + SSO CONFIGURATION & AUTHENTICATION:
- Lead HRIS integration setup for new and existing customers, including data mapping, configuration, testing, and validation.
- Configure and troubleshoot integrations across platforms such as Workday, Paycom, UKG, Paylocity, BambooHR, ADP, and others.
- Own end-to-end SSO setup (SAML, OAuth, etc.) and troubleshoot authentication issues.
CUSTOMER INTEGRATION SUPPORT:
- Own all aspects of HRIS and SSO setups from start to finish within a customer’s onboarding timeline.
- Serve as a technical subject matter expert during customer onboarding calls from a systems standpoint.
- Deliver product walkthroughs and dashboard demos with a focus on technical functionality.
INTERNAL COLLABORATION & ENABLEMENT:
- Act as the go-to resource for technical questions within the Onboarding team and all of the CX team.
- Partner with Sales to clarify integration capabilities and support prospect-specific questions.
- Create and maintain internal documentation, integration guides, SOPs, and troubleshooting guides.
Sparrow
Sparrow is the first high-tech, high-touch employee leave management solution, making it simple for companies to provide all kinds of leave. The company is headquartered in San Francisco, all employees work remotely, and it is a diverse, highly talented, and supportive team.