Client Support Specialist

An intensely organized and detail oriented candidate with exceptional communication skills is needed. Comfortable working proactively and as part of a team in a remote environment; tech savvy, possessing a troubleshooting aptitude, along with the ability to grasp and self instruct on complex concepts is important. You'll spend most of your time interacting directly with clients and ensuring that they have an amazing experience using the Ontic platform! Daily tasks include resolving incoming issues and proactively engaging users before an issue arises. This role will serve as the technical liaison between Success and Product, serving as the voice of the client to make our product better. Responsibilities include maintaining and responding to support/task tickets in Ontic's help desk system and a wide variety of client requests from start to finish while ensuring key stakeholders are consistently updated with relevant information and acting as a liaison between clients and development, when necessary, to resolve difficult technical issues faced by our clients.