Change Management, Adoption and Transformation Manager

Drive transformation, enhance operational efficiency, and ensure our teams embrace change with confidence and clarity. Lead Change Strategy – Develop and execute change management frameworks that drive successful adoption of new processes, tools, and initiatives across CSS. Develop executive and strategic communications including presentations – ideally in an agile context. Drive cohesive approach for change and adoption across platforms - Work closely with CSS business leads, project managers, business product managers, TAS leaders, communications and other teams. Drive Engagement & Adoption – Build tailored communication, enablement, and reinforcement strategies to ensure employees understand, adopt, and sustain changes. Partner with Stakeholders – Collaborate with leaders across CSS, Product, Digital Technology, and other functions to align change initiatives with business goals. Optimize Communication – Craft clear, compelling messaging to ensure transparency, reduce friction, and foster a culture of continuous improvement. Measure Impact – Define and track key adoption metrics to assess change effectiveness and identify areas for improvement. Enable Champions – Activate a network of change champions across CSS to amplify adoption efforts and drive sustained engagement.