Associate Customer Success Manager, APAC

As an Associate Customer Success Manager, you will own a portfolio of customer accounts, operating as a partner and customer journey orchestrator for a high-volume portfolio of DoiT customers. You'll leverage automated playbooks and workflows to help customers achieve value through all phases of the customer journey, including onboarding, adoption, value realization, renewal, and expansion. You'll deliver customer training and education sessions, host office hours for customer Q&A, and use customer insights to analyze customer sentiment. You'll also support the Account Management team by sharing key insights into adoption and sentiment, with an emphasis on account growth and creation of deep relationships with key customer stakeholders. Managing customer escalations, identifying risk, and building mitigation plans will also be part of your responsibilities. You will build trust and transparency with customers and act as a customer advocate by escalating problems and customer feedback to the relevant teams.