Senior Technology Specialist II

As a Senior Technology Specialist II, your mission will be to enable everyone at Wrapbook to do their jobs more efficiently and safely. You will be responsible for end-to-end ownership of internal IT systems including support, endpoint management, directory services, cloud-based tooling, and device lifecycle management. You’ll also own administration and optimization of SaaS ecosystems, including user provisioning, license management, access control, vendor relations, and integration workflows. You will reach across the organization to understand friction points, business requirements, and functionality gaps and develop plans to improve in a scalable, cost-efficient way. Continually review business-critical systems and processes for streamlining, improvement, and advancement including user provisioning/deprovisioning, vendor management, help desk, and data management. Lead and execute projects of varying size and complexity to advance the efficiency of our existing systems and expand the services and functionalities available to the company including technical discovery, proof-of-concept testing, and implementation. Collaborate with Legal and Security teams to create and maintain IT policies and practices which keep company and customer data safe and act in service of compliance guidelines and requirements.