Job Description
As a Customer Support Coach, you will be the voice of, and advocate for our customers, providing exceptional support. By resolving questions and troubleshooting issues across multiple channels, you’ll ensure a seamless experience for our hotel partners. Your contributions will strengthen client relationships, promote software adoption, and shape the future of our platform by sharing valuable feedback. You'll also play a key role in creating training materials, updating support resources, and staying ahead of system updates, making a lasting impact on our customers and team. The Customer Support Team prides itself on its supportive, diverse, and collaborative culture, where continuous learning, growth, and innovation drive everything they do.
About Cloudbeds
Cloudbeds is a company transforming hospitality with an intelligently designed platform that powers properties across 150 countries with a completely remote team.