Job Description
Lumivero is looking for an enthusiastic and engaging problem-solver Support Analyst to join their global support of software support experts to deliver efficient and high-quality Customer Support for their Lumivero product users. This role involves helping people overcome small obstacles to better enable them to take advantage of the Insights and Impact Lumivero's products can offer. The ideal candidate will leverage excellent communication skills and technical abilities to become a trusted resource for Lumivero’s customers, guiding them through best practices, answering "how to" questions, and troubleshooting technical issues.
About Lumivero
Lumivero develops powerful data-intelligence software that empowers users to answer their most pressing questions, helping academic and corporate professionals.