Validate incoming change requests, work in various ticketing systems, monitor functional mailboxes. Collaborate with Change Management, technical support units, and other parties. Facilitate meetings with the escalation team and clients. Take responsibility for the successful planning, execution, and completion of changes; monitor processes and make improvement suggestions; participate in internal and client projects.
Job listings
$50–$70
USD/year
We are seeking a proactive and detail-oriented Knowledge Management Specialist to support the development, implementation, and continuous improvement of our global knowledge management strategy. This role is critical in ensuring the effective use of ServiceNow as our central knowledge platform, enhancing self-service capabilities, and improving service delivery outcomes across the organization. You will be responsible for managing day-to-day operational KM tasks, driving content quality and adoption.