Responsible for supporting leadership, managing data and reporting, problem solving, and implementing goal-oriented strategies. Streamlines operations through researching efficiencies and problem solving. Works with Operations management to provide data support, quantification, and reporting.

Drive mission-critical projects and own high impact, cross-functional initiatives across the company by diving deep into data, process, and the customer experience to identify the critical insights necessary to business improve performance, and translate these into action as a trusted thought partner.

Support trial execution, working alongside the Sales team to ensure that prospective customers experience the full value of our solutions during the trial. Partner closely with internal sales, customer success, and other cross functional teams to create and drive progress on customized trial plans tailored to client needs. This is a high-profile role, critical to driving trial conversion, overall sales success, and long-term customer adoption, particularly in the Enterprise Sales segment.

The Channel Services Consultant role will focus on bringing best practices from Instructure implementations to channel markets through Value Added Reseller (VAR) enablement and onboarding; services include project management, configuration, technical consulting, product training, and change management across multiple countries/cultures.

As a Senior RevOps Process Specialist at Remote, you will lead sales process improvements, streamline operations, and implement scalable solutions. You'll collaborate with cross-functional teams, apply Business Process Methodologies to enhance efficiency, and solve complex problems in a fast-paced environment. This role emphasizes scalability, efficiency, and strategic alignment with GTM strategy.

You will enhance our global customer experience and support strategic initiatives that drive growth, efficiency, and effectiveness across GoFundMe’s operations teams. Generate recommendations for strategic growth initiatives, coordinate with internal teams to address and resolve operational issues, and monitor internal and partner performance and KPIs for emerging trends.