Lead organizational change management in transformation projects, ensuring the successful adoption of new tools, processes, and ways of working within client organizations. This role develops communication plans, designs training programs, supports users in adopting new tools, monitors adoption indicators, and collaborates with leaders to ensure organizational alignment.
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Assists in formulating and defining systems scope and objectives using research and basic understanding of business systems and industry requirements. Learns to conduct business process analyses, needs assessments and cost/benefits analyses for aligning operations solutions with business initiatives. Provides assistance in testing efforts. May provide security administration to application supported by area.