Recruit and lead an Americas Customer Success team to improve customer experience and grow customer value.
Create scalable engagement models and develop CSM playbooks for the customer journey.
Analyze customer data and collaborate with sales, support, and product teams to drive success and reduce churn.
Sophos is a cybersecurity company that protects businesses from cyber threats. It is a remote-first company committed to building a diverse and inclusive workplace.
Act as the primary point of contact for enterprise clients, managing escalations, billing, and contracts with tact and diplomacy.
Drive client health by monitoring KPIs, running kickoff meetings, monthly updates, and Quarterly Business Reviews with data-backed metrics.
Collaborate across internal teams to ensure smooth onboardings, handoffs, and that client feedback reaches product managers.
Mirantis helps organizations ship code faster on public and private clouds by providing a public cloud experience on any infrastructure. With over 800 enterprise customers and a remote-first culture, the company values flexibility, collaboration, and continuous growth.
Lead a team of Engagement Managers while owning a book of business, with responsibility for retention, expansion, and customer outcomes.
Drive implementations, adoption, and strategic partnerships, working credibly with CFOs and finance leaders.
Build playbooks, coach on financial modeling, and partner with Sales, Product, and Engineering as the voice of the customer.
Aleph is an AI-native platform for Financial Planning & Analysis (FP&A), helping finance teams replace scattered spreadsheets with clear decision-ready data. Founded by Stanford and MIT alumni, backed by top VCs, and trusted by customers like Webflow, Notion, and Y Combinator.
Drive customer adoption and engagement to ensure measurable value from their investment.
Manage contract renewals and identify expansion opportunities within assigned accounts.
Monitor customer health and conduct business reviews to proactively re-engage at-risk accounts.
Panopto is a leading visual and audio-based learning technology company that helps organizations share knowledge effortlessly. A growing company with a collaborative and supportive culture, they are focused on delivering customer-centric solutions and attracting bright talent.
Run renewals from first quote to signed order across self-serve and mid-market customers.
Handle pricing, billing negotiations, plan changes, and migration to usage-based pricing.
Work with AI agents on routine renewals while you manage negotiations, objections, and non-standard cases.
TestGorilla is building a skills-based talent discovery platform that replaces resume reliance with scientific validation. Founded as a 100% remote company in 2020, our global team is united by high standards, a lot of heart, and a relentless drive to conquer new technological frontiers.
Own a portfolio of customer relationships, driving adoption, retention, and renewals.
Lead onboarding, training, and business reviews to ensure confident rollout and ROI.
Partner with Product and Engineering to surface customer insights and resolve issues.
Canals builds software for wholesale distributors, helping them operate more efficiently through automation and AI. They are a profitable, rapidly growing company with a team of roughly 140 people distributed across North and South America, valuing ownership, transparency, and continuous improvement.
Lead and scale the AMER Customer Success organization, managing managers and a team of 15 CSMs.
Own AMER gross and net revenue retention, driving adoption, expansion, and disciplined at-risk processes.
Build a customer maturity framework, value-based EBRs, and AI-driven next-best-action systems.
UpGuard builds an AI-driven cyber risk posture management platform that helps organizations stay ahead of evolving attack surfaces. The company is scaling after a $75M Series C and is a Certified Great Place to Work with 99% employee satisfaction.
Handle support tickets and resolve client inquiries across various channels.
Troubleshoot and offer solutions to ensure client satisfaction throughout the booking and travel experience.
Maintain professional communication and use customer support tools effectively.
Destination Careers is a travel-focused company dedicated to building dreams and memories through travel. They foster a passionate community and provide ongoing training and support for their team.
Own execution of technical configuration for new Ashby customers, partnering with Implementation Specialists to tailor platform functionality.
Define and carry out testing plans ahead of go-live to ensure customers get to value quickly.
Document final configuration choices to support visibility and ongoing optimization post-launch.
Ashby provides an all-in-one recruiting platform that helps companies streamline hiring with powerful analytics and automation. The company values deep expertise, small capable teams, and a customer-centric culture, investing in best-in-class products.