As a Client Support Specialist at Trustly, you'll be a brand ambassador and customer champion, supporting customers via email, chat, and phone, troubleshooting complex issues, and educating them on Trustly products. You will own customer issues end-to-end, engaging others to ensure timely resolution and answering questions related to APIs, UI, transaction inquiries, payment status, and collections.
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The CX Support Agent delivers fast, thoughtful, and empathetic support across Dojo Tutor experience, requiring strong judgment and attention to detail to handle complex cases involving customers and tutors. Agents move fluidly between support topics, ensure high-quality resolutions, and collaborate cross-functionally to improve the experience.