We are seeking a Senior Customer Success Coordinator to join our team in India, supporting customers in the Asia and ANZ Regions. Fluency in English/Hindi is essential. You will provide operational management of customers’ EcoVadis programs, working with Account Managers to ensure effective implementation of the EcoVadis solution. Responsibilities include platform demonstrations, program reports, buyer trainings, and building customer advocacy.
Job listings
Seeking a Process and Solutions Specialist (Customer Support) to optimize customer support processes and implement innovative solutions. This role champions the voice of the remote customer, ensuring convenience and service quality. Focus is on improving process efficiency and increasing satisfaction through the successful implementation of scalable solutions across retail operations.
$10,200–$18,000
USD/year
Deliver fast, accurate, and empathetic support to healthcare professionals across chat, voice, and email, resolving shift, payment, and platform-related issues in real time. Navigate tools like Zendesk and Salesforce to investigate cases, update form fields, log clear internal notes, and maintain accurate documentation. Apply sound judgment and critical thinking to troubleshoot issues. Each shift consists of 5 days within a 7 day cycle (Sunday to Saturday), with both Saturday AND Sunday availability required.