As Customer Success Manager, you’ll cultivate and grow post-sale relationships for Chatmeter’s business and small market clients to retain them as customers for life. You’ll take a proactive vs. reactive approach to building rapport with customers, focusing on the adoption of the full-suite of Chatmeter services. This role requires a dynamic approach to work with a broad range of customers in different phases of the customer lifecycle.
Act as a trusted guide to help members navigate the complexities of their healthcare benefits by handling high-volume interactions and owning their healthcare journey from start to finish. Provide empathetic support by answering inbound calls and chats from members, providers, and vendors, ensuring every interaction is respectful, compassionate, and solutions-oriented. Assist members in resolving health plan-related questions, including claims and billing inquiries, prior authorizations, and benefits coverage explanations.