As a Technical Support Engineer at Front, you will be the primary technical contact for our thousands of users and a key contributor to the Front customer experience, streamlining procedures to resolve issues more quickly. You will also play a role in shaping our future product design by staying close to our users.

As a Sr. Product Support Specialist, serve as a trusted advisor and primary support contact for Premier customers. Troubleshoot cases, monitor and execute white-glove services, ensuring smooth execution of critical tasks related to customer notifications and alerts. Coordinate with Cloud Operations, troubleshoot delayed processing, and work closely with engineering teams to resolve customer-impacting issues.

Vercel is looking for a Customer Support Engineer to assist customers with technical problems and questions using Vercel products and services. You will resolve customer concerns, create and improve internal tooling, and engineer solutions to help Vercel customers get the most out of the platform and establish our reputation as a company that is exceptional at helping its customers meet their goals.