Act as the first point of contact for company clients, resolve complaints and prevent additional issues by improving processes, and build & maintain a good relationship with assigned carriers based on trust and respect. Collaborate with internal departments to fulfill carrier needs, maintain up-to-date knowledge of assigned accounts and communicate with assigned carriers via email, text, or phone.
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Handle all inbound inquiries received, and outbound communication is established in the form of chats, emails, and calls. Independently provide accurate information to resolve problems/issues that arise. Continuously educate one’s self with up-to-date and relevant information to support the customer service operations. Escalate complex issues as required.