Remote Customer service Jobs · Revenue Cycle

• Perform day-to-day customer service activities for hospital revenue operations, handling billing inquiries and payment plans.
• Provide detailed documentation and reports on customer complaints and interactions.
• Maintain knowledge of federal, state, and local regulations and Trinity Health's compliance program.

Trinity Health is a not-for-profit, faith-based health care system. We have 121,000 colleagues and 36,500 physicians and clinicians across 27 states.

• Assist with Medicaid and charity care applications and educate patients about their financial liabilities.
• Develop patient payment arrangements to manage financial obligations.
• Support revenue cycle operations with a focus on financial counseling.

Piedmont Healthcare is a healthcare organization providing medical services. They emphasize diverse teams, shared purpose, and schedule flexibility, with a focus on employee wellness and comprehensive benefits.

• Investigate and resolve consumer and commercial billing issues, analyzing account discrepancies and negotiating settlements.
• Communicate professionally with customers and provide timely updates on billing outcomes.
• Document all investigations and collaborate with internal teams to improve billing processes.

They support healthcare organizations by ensuring accurate, timely, and effective resolution of complex billing matters. Their team is collaborative, remote, and focused on operational excellence with a supportive culture.