Respond to member/customer requests for emergency road service in a call center environment, providing basic information and communicating with service providers. You can make a difference by helping our members during stressful situations by providing superior customer service, responding to a high volume of requests, and analyzing member accounts to determine beneficial products and services.
As a customer service representative, you will field customer inquiries and find innovative ways to respond. Your responsibilities include connecting with customers via phone, email, chat, and social media to address their questions and concerns, calmly resolving and de-escalating issues, and escalating interactions when necessary.
As a Member Engagement Representative, you will enhance participants’ journeys toward healthier lifestyles by providing exceptional customer support. This involves addressing inquiries, resolving concerns, navigating systems, managing communications, handling complex queries, and verifying insurance eligibility and benefits.
Troubleshoot basic technical issues, build meaningful customer relationships, and identify opportunities to upsell products and services all while delivering exceptional service. Handle inbound and outbound calls with professionalism, empathy, and efficiency. Maintain confidentiality and protect customer data.
The Candidate Care Agent delivers customer service, enhancing client candidate interactions with immediate availability, single call resolution, and unprecedented responsiveness. They provide seamless customer support through various channels, screen candidates, and update statuses in recruitment systems.
As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will interact with people from all walks of life, and no two days will be the same. You will be responsible for providing support for first notice of loss auto insurance claims.
As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life. You will connect with customers via phone/email/chat/and or social media to resolve their questions or concerns. Calmly attempt to resolve and de-escalate any issues.
As a Seasonal Benefit Customer Service Representative, you will help plan participants through the enrollment process and when making updates to their health care and/or pension plans. You will spend your day on the phone, with opportunities to assist with chat and message center as you gain additional experience, providing customer service in a remote work environment.
Field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns. Handle inbound calls from medical professionals, using medical terminology, to request and verify benefits. Provide excellent customer service through active listening and work with confidential customer information sensitively, aiming to resolve issues proactively.
The Remote Insurance Verification Specialist is a key role in ensuring that patients benefits are properly verified for therapy visits. They will communicate benefits eligibility to Program Managers and patients and ensure appropriate follow up with Therapy providers and/or vendors. This position requires great customer service skills and teamwork.