This role provides ongoing customer contact and support to ensure complete customer satisfaction. It requires answering phones, directing calls, completing closing protection letters, conducting searches, and assisting the scheduling team. Additional duties include scanning, shipping, and customized mailings.

Play a part in making a positive impact by being a first contact for questions about our service offerings, resolving member concerns, and ensuring requests are processed accurately and timely. Given structured protocols and scripts, document conversations to ensure consistency of scheduling, modifying, and canceling customer reservations while supporting members in their journey towards positive health outcomes.

As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond in a collaborative and engaging environment. Interact with people from all walks of life, resolving high level consumer issues in a fast-paced environment, assisting policy holders, and providing recommendations.

As a Licensed Insurance Representative, you are responsible for finding innovative ways to respond to varying questions, issues, and concerns, providing excellent customer service through active listening, and working with confidential customer information sensitively in a collaborative, engaging environment.

You will be joining a hard-working group that is serious about providing exceptional service! We are looking for individuals who are dedicated, energetic and have a passion for providing outstanding customer service. Answer inbound calls and assist customers with specific requests/inquiries. Capture information and enter data into a computer in a timely manner.

Make a difference every day as a Care Center Representative, answering emergency and non-emergency calls to provide support and peace of mind. Monitor alerts, record details, and communicate with empathy while troubleshooting systems and recommending healthcare services, all while maintaining strict confidentiality.

Handle inquiries from clients, physicians, nurses, or representatives, providing excellent customer service while adhering to regulations and company standards. You will perform data processing tasks, including data preparation, entry, tracking, documentation, and filing. This role ensures client information is current, addresses concerns, and supports a positive team environment.

Fielding customer inquiries, Healthcare Customer Service Representatives find innovative ways to respond to questions, issues, and concerns, connecting via phone/email/chat/social media, resolving issues and escalating when needed. They process payments, track information for auditing, and provide feedback, with some upselling.

Virtual Customer Support plays an integral role in the success of the practice. Virtual Care Support team members ensure high-quality patient care and exceptional customer experience. The Customer Support team member must be comfortable with interacting with customers and medical teams across multiple channels including text, phone, and email.

Serve as the front line of communication between the company and our customers. Representatives will respond to customer issues, complaints and inquiries via phone, email and chat. Primarily responsible for handling fundamental customer issues such as making account updates, assisting with the use of the platform, and documenting incidents via live support channels.