Maximize customer adoption, retention, and expansion as a Customer / Upsell Marketing Specialist through targeted programs and campaigns. Responsibilities include lifecycle strategy, building multichannel programs, cultivating customer advocates, data segmentation, partnering with CS and Sales, and program measurement.
Lead all US-focused marketing efforts at Joko, connecting the brand, campaigns, and content with American consumers. You'll conceptualize and produce all US Marketing assets, manage the US Campaign Calendar, and work closely with the Europe-based Marketing team, acting as the bridge between the US market and our global vision, requiring tight day-to-day collaboration.
The Manager of Lifecycle Communications will manage subscriber communications for Mint Mobile, strategizing and executing communication programs to support, engage, and retain subscribers and championing the brand story throughout the subscriber lifecycle. This person requires a strategic thinker with a deep understanding of customer behavior who is obsessed with brand storytelling and creating a positive customer experience.