As a ServiceNow Functional Analyst, collaborate with business stakeholders to gather and document functional requirements specific to ServiceNow modules. Contribute in designing ServiceNow solutions based on business requirements, ensuring alignment with best practices and organizational goals. Analyze and document existing workflows within ServiceNow, recommend enhancements to improve service delivery.

The ServiceNow Developer will assist with an implementation of ServiceNow applications and provide technical insight in designing and supporting ServiceNow while aligning to service management best practices. They will implement application solutions based on conceptual design requirements, perform in the areas of development, administration, documentation, and technical support of the ServiceNow platform with a focus on designing and delivering technical solutions that are developed on the ServiceNow platform.

This role is ideal for someone passionate about delivering exceptional solutions using the ServiceNow platform, with a focus on some of the following ITOM, ITSM, APM, and CMDB implementations. You'll work closely with cross-functional teams to design, configure, and deploy ServiceNow modules, ensuring seamless integration and maximum value.

Manages end to end delivery of the engagement in terms of driving deliverables, KPIs and Service improvement activities. Configures efficient Identification and Reconciliation rules, monitors CMDB health and resolve conflicts between authoritative data sources. Defines and maintains standard CI's, CI relationships, and CMDB Classification with relevance to the business needs.