The Middle L1 Technical Support Specialist will be reproducing, analyzing, and evaluating technical issues to resolve them independently or escalate as required. They will also be creating business incident tickets in the internal system, reviewing them regularly, validating categorization, and ensuring compliance with SLAs. Furthermore, they will be collaborating closely with internal teams to identify root causes and drive resolutions.
Oversee configuration control, documentation governance, and requirements traceability for a Department of Defense (DoD) enterprise modernization program. Ensure all configuration items (CIs), baselines, and deliverables remain accurate, traceable, and auditable across multiple environments and program phases. Integrate configuration management (CM) discipline with requirements management and document control, supporting system development, testing, and sustainment activities.
The Staff Systems Engineer position will be responsible for specification consultation, configuration, and testing of Blackhawk Network payment processing services for internal customers and external Blackhawk Network partners. You will interact with internal and external clients to support specification integration, troubleshoot and resolve integration issues, and work directly with other engineers, managers, and QA engineers.
This position supports onboarding of users into applications through account creation, permissions management, and initial troubleshooting, providing first-line helpdesk support via email, phone, and ticketing systems. You will review and assist in maintaining user documentation for applications, identify, document, and escalate bugs or recurring issues, and maintain knowledge entries in IKM tools.