Remote Information technology Jobs • Databases

Under the general direction of the manager, administers and supports IT infrastructure Change, Configuration and Release (CCR) management processes. Responsible for developing and maintaining CCR controls, traceability, compliance and reports. Documents processes and procedures and provides training on IT Service Management (ITSM) policies, procedures and general processes.

The dynamic team is committed to delivering top-notch customer experiences and innovative solutions, seeking a dedicated Product Solution Engineer to join their team and bridge the gap between development and support teams, ensuring seamless resolution of customer issues. Responsibilities include handling customer tickets, collaborating with teams, and maintaining documentation.