We are looking for a skilled and motivated Network Engineer to design, implement, and maintain our Enterprise Network Infrastructure. You will be responsible for ensuring high availability, performance and security across LAN, WAN, VPN and Cloud-connected Systems.
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Brightspeed is seeking an Activations Technician for Enterprise & Wholesale, responsible for testing and implementation of layer 1 and layer 2 services, including Ethernet. Responsibilities include product knowledge, technical validations, troubleshooting, activation, and post-activation support. This position requires availability for 1st and 3rd shift duties.
Provide remote technical support for Ciena products 24x7 when required, including on-call duties and on-site customer support. Communicate with Design and manufacturing on field issues, using debug tools and lab research. Recover information to escalate incidents to relevant teams, and work with QA, Design, Product Management, and others to provide Customer feedback. Create, review, and publish MOP/ISB/FSB documents and contribute to the knowledgebase. Mentor and train new and advancing Technical Support Engineers.