Drive the evolution of Alpacaβs customer facing technical support, ensuring scalability and efficiency to deliver exceptional client service. Solve Complex L2 Escalations by providing hands-on troubleshooting and resolution for critical technical issues, dedicating 50% of your time to direct customer problem-solving. Improve Support Process Efficiency by auditing escalation workflows and improve via code, tooling, and training to minimize L3 escalations.
Job listings
Looking for a high-energy, technically skilled Support Engineer to be the first line of response for customers. Youβll handle incoming tickets, troubleshoot technical issues, and work closely with our engineering team to ensure customers get fast, accurate, and empathetic help. This role is perfect for someone who thrives in a customer-facing environment but also enjoys getting into the code and cloud infrastructure when needed.
As the Lead IT Systems Engineer, youβll combine technical leadership with hands-on execution to scale and secure dbt Labsβ enterprise infrastructure. Youβll work across identity, access, collaboration, and cloud systemsβbuilding solutions that support a growing, remote-first workforce. In this high-impact role, youβll be the technical lead on a small team of engineers.
We are seeking a Python-oriented Financial Cloud Tech Support Engineer to join our dynamic team, playing a key role in ensuring the integrity and smooth operation of our index calculation systems. You will provide high-quality technical support to internal teams and external clients, and maintain robust cloud-based infrastructure critical to index dissemination and data delivery.
As a Member of Compliance, Information Technology, this is an opportunity to work on IT risk assessments and controls implementation across the organization. This role is highly cross-functional and will cover multiple service offerings and entities. The role involves applying knowledge of GRC, audit methodology, IT Risk/Controls, SOC, information security, policy governance, and management to ensure regulatory requirements are met.
Seeking an experienced Cloud Solution Architect to design and deliver scalable, secure, and cost-efficient cloud solutions. Based in Poland, the role involves driving critical cloud transformation and modernization initiatives across AWS, Azure, GCP, Akamai, and on-premise environments. Expertise in Akamai Cloud and complex cloud migrations is highly desirable.
As a Technical Support Engineer, you will help EMEA and global customers solve their wide range of technical issues with Dataiku, such as installation, security, and integration with other big data technologies. You will collaborate with various internal teams to solve and escalate customer issues as needed, contributing to the growth of our global support function.
Trissential is seeking a Project Architect to lead the development of enterprise-wide canonical data models. This role involves designing data models, architecting integration strategies, and collaborating with stakeholders to define data structures. You will recommend integration technologies, establish data governance practices, and maintain documentation.
The Enterprise Technical Architect is a senior enterprise or technical leader responsible for defining, designing, and guiding solutions for Atlassian customers. This role partners with business and technology stakeholders to ensure that solutions are scalable, secure, and aligned with organizational strategy. The Enterprise Architect is expected to drive Atlassian product vision, mentor teams, and represent the organization in high-impact customer and industry engagements.