Operate as the NOC’s first point of escalation for any issues raised within or out of shift that need further assistance or feedback.
Ensure NOC shift operations are executed properly and according to pre-defined SLAs.
Manage NOC’s shift schedule including PTO requests and act as focal point for administrative issues.
LivePerson is a global leader in enterprise conversations, providing a Conversational Cloud platform for brands like HSBC and Chipotle. The company powers nearly a billion interactions monthly and fosters an inclusive workplace culture that encourages collaboration and innovation.
Architect and automate business systems ecosystem integrating SaaS, cloud, and identity platforms.
Build APIs, integrations, and internal tools to improve global team workflows.
Implement security and compliance measures including identity lifecycle and Zero Trust.
Our partner is a technology organization focused on transforming internal IT operations through automation and platform engineering. They operate with a globally distributed, remote-first team that values autonomy, innovation, and continuous improvement.
Define and monitor reliability metrics such as SLI, SLO, SLA, MTTR, and MTTD.
Implement observability solutions including monitoring, alerting, dashboards, and APM.
Collaborate with multidisciplinary teams to embed reliability and observability into solutions.
The company is a technology organization focused on building and maintaining reliable digital environments. It fosters a culture of engineering excellence, collaboration, and data-driven decision-making.
Lead and develop junior analysts through guidance, feedback, and knowledge sharing to support their professional growth.
Take ownership of critical production incidents, coordinating war rooms and driving resolution to prevent recurrence.
Analyze and improve system performance, reliability, and resilience to ensure production stability.
The role is with a partner company of Jobgether, a platform using AI-powered matching for job applications. The environment is highly autonomous, collaborative, and technically demanding, focusing on ownership and continuous learning.
Diagnose and resolve escalated backend and technical issues across the Core platform and Vision viewer.
Investigate platform audit-trail entries, gateway logs, and cloud transaction logs to determine root cause.
Contribute technical runbooks and mentor analysts on triage across technical boundaries.
Synthesis Health is a mission-driven company revolutionizing healthcare through innovation and collaboration. Their 100% remote team across the US and Canada is dedicated to core values and behaviors.