This person will play a key role in establishing integrations to customers existing products to integrate with the FlockOS platform. Your primary customer base is composed of Law Enforcement agencies. This position is based out of your home office with up to 50% travel required. East Coast candidates preferred.
As part of Varicent's world-class Technical Support Team, you will serve as the frontline of customer success, helping clients maximize the value of our industry-leading SaaS solutions. You will troubleshoot complex issues, provide expert guidance, and collaborate closely with cross-functional teams including Product and Engineering to ensure our users receive exceptional support experiences. Our customers span the globe and rely on Varicent to drive mission-critical processes.
As a Lead Implementation Architect at Karbon, you’ll be the technical lead on data migrations and integrations, shaping how our customers transition into Karbon’s platform. You’ll architect and oversee migrations from document management systems and practice-critical tools, while mentoring a small team to execute on your vision. This is a hybrid role : you’ll set the blueprint for scalable processes, frameworks, and tooling — while also dedicating some capacity for hands-on delivery.
The Escalations Engineer resolves complex customer issues with speed, precision, and empathy and bridges the gap between Support, Engineering, and Product teams. This position owns escalations end-to-end, performing deep technical analysis, and turning insights into reusable tools and documentation that improve future support outcomes.
Manage customer implementations of varying complexity, which includes responsibility for getting our customers live on Brightflag, on time, and in line with their expectations. Oversee multiple implementations simultaneously, managing priorities, risks, and escalations while adhering to project timelines and plans. Serve as a trusted advisor by collaborating closely with customers to understand their business and technical requirements in order to set them up for long term success.
As Liatrio continues to grow, they’re looking for a hands-on Internal IT Manager to support their fully distributed team by keeping systems secure, laptops configured, and employees set up for success from day one, being the first point of contact for all things technical at Liatrio by handling everything from laptop setup and configuration to troubleshooting issues with connectivity, accounts, and software tools.
Join the Fitness & Wellbeing vertical as an Implementation Specialist to make a real impact every day. This role involves launching new clients onto the platform, leading client contact during onboarding, translating client needs into actionable solutions, and configuring platform settings. Responsibilities include managing onboarding processes, spearheading communications, and consulting on technical best practices.
An experienced technical expert is needed to take on a Tier 3 Subject Matter Expert (SME) role focusing on Conversational AI, serving as the senior technical focal point for customers and resolving the most complex technical issues within strict SLAs and acting as a critical liaison between the customer, R&D, and Product teams to drive systemic process improvements.
The role leads a team of workplace technologists within the Workplace Technology (WPT) domain, coordinating strategic and operational initiatives, with an emphasis on collaboration & AI productivity tools, SSO, enterprise search and workplace experiences with measurable outcomes. Ensure our workplace technologies are reliable, secure, and cost-efficient services for the enterprise, working closely with cross-functional partners to align priorities.
You will be responsible for providing technical assistance, managing user accounts, devices, and ensuring the smooth operation of our IT infrastructure. From shipping a new hire's laptop to troubleshooting a weird authentication issue, you'll be the person our engineering team turns to when something breaks, when someone needs access, or when we're trying to figure out if a new tool will actually work.